--- title: "Intercom vs Sendbird: Which is searched more?" description: "Is Intercom or Sendbird more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the In app messaging platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/intercom-vs-sendbird" publisher: "Brandwave" --- # Intercom vs Sendbird: Which is searched more? Is Intercom or Sendbird more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the In app messaging platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Intercom and Sendbird - **Competitive set**: In app messaging platforms - **Market**: Global - **Month measured**: Sep 2026 - **Intercom Share of Search**: 0.22% - **Sendbird Share of Search**: 3.7% ## Is Intercom or Sendbird more popular in search? - In September 2026, Sendbird had more branded searches than Intercom among in app messaging platforms worldwide. Sendbird had about 5,400 branded searches, while Intercom had 320. Sendbird made up 3.7% of all in app messaging platform searches we track, and Intercom accounted for 0.22%. - Sendbird was ahead of Intercom in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Intercom’s share of searches among in app messaging platforms worldwide moved from 0.31% to 0.22%, and its estimated monthly branded searches moved from 480 to 320. - Across the 12 months ending September 2026, Sendbird’s share of searches among in app messaging platforms worldwide moved from 7.8% to 3.7%, and its estimated monthly branded searches moved from 12.1K to 5.4K. ## Top in app messaging platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Sendbird was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Intercom was listed before Sendbird in three out of four answers that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Intercom | 1st | 2 of 3 | 1 of 2 | 3 of 5 | | Stream Chat | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | Braze | 3rd | 2 of 3 | 1 of 2 | 3 of 5 | | OneSignal | 4th | 2 of 3 | 1 of 2 | 3 of 5 | | Appcues | 5th | 1 of 3 | 1 of 2 | 2 of 5 | | Sendbird | 6th | 3 of 3 | 0 of 2 | 3 of 5 | | Customer.io | 7th | 1 of 3 | 0 of 2 | 1 of 5 | | Iterable | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Airship | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about in app messaging platforms - Asked ChatGPT "Which in app messaging platform should I use?": 1. Stream Chat, 2. Sendbird - Asked ChatGPT "What are the best in app messaging platforms?": 1. Intercom, 2. OneSignal, 3. Braze, 4. Customer.io, 5. Appcues, 6. Stream Chat, 7. Sendbird - Asked ChatGPT "What's the best in app messaging platform for inside apps?": 1. Intercom, 2. Stream Chat, 3. Sendbird, 4. OneSignal, 5. Braze - Searched Google, AI Overview "in app messaging platforms": 1. Braze, 2. OneSignal - Searched Google, AI Overview "best in app messaging": 1. Appcues, 2. Intercom Not named in any answer: Iterable and Airship. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for in app messaging platforms worldwide in September 2026? - In September 2026, Sendbird lost share of searches among in app messaging platforms worldwide, from 4.6% to 3.7%. - Estimated monthly branded searches for Intercom worldwide fell 33.3% over 12 measured months, from 480 to 320 in September 2026. ## Month by month | Month | Intercom estimated searches | Intercom Share of Search | Intercom rank | Sendbird estimated searches | Sendbird Share of Search | Sendbird rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 480 | 0.31% | 8 | 12.1K | 7.8% | 4 | | Nov 2025 | 390 | 0.28% | 8 | 9.9K | 7.1% | 4 | | Dec 2025 | 390 | 0.32% | 8 | 8.1K | 6.6% | 4 | | Jan 2026 | 480 | 0.3% | 8 | 9.9K | 6.2% | 4 | | Feb 2026 | 390 | 0.31% | 8 | 8.1K | 6.5% | 4 | | Mar 2026 | 480 | 0.22% | 8 | 9.9K | 4.5% | 4 | | Apr 2026 | 390 | 0.27% | 8 | 9.9K | 6.7% | 4 | | May 2026 | 390 | 0.22% | 8 | 8.1K | 4.6% | 4 | | Jun 2026 | 320 | 0.12% | 8 | 6.6K | 2.5% | 5 | | Jul 2026 | 320 | 0.14% | 8 | 6.6K | 2.9% | 5 | | Aug 2026 | 320 | 0.22% | 8 | 6.6K | 4.6% | 5 | | Sep 2026 | 320 | 0.22% | 8 | 5.4K | 3.7% | 6 | ## How each brand is measured Brandwave collects information about searches that people make online using Intercom’s and Sendbird’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Intercom**: Measured on the search term “intercom messenger”. - **Sendbird**: Measured on the search term “sendbird”. - [Intercom profile](/demand/global-en/brands/intercom) - [Sendbird profile](/demand/global-en/brands/sendbird) - [All in app messaging platforms worldwide](/demand/global-en/categories/in-app-messaging-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Intercom or Sendbird more popular in search? In September 2026, Sendbird had more branded searches than Intercom among in app messaging platforms worldwide. Sendbird had about 5,400 branded searches, while Intercom had 320. Sendbird made up 3.7% of all in app messaging platform searches we track, and Intercom accounted for 0.22%. ## Cite this page Brandwave. "Intercom vs Sendbird: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/intercom-vs-sendbird This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/intercom-vs-sendbird. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.