--- title: "Help Scout vs Hiver: Which is searched more?" description: "Is Help Scout or Hiver more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Shared inbox platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/help-scout-vs-hiver" publisher: "Brandwave" --- # Help Scout vs Hiver: Which is searched more? Is Help Scout or Hiver more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Shared inbox platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Help Scout and Hiver - **Competitive set**: Shared inbox platforms - **Market**: Global - **Month measured**: Sep 2026 - **Help Scout Share of Search**: 71% - **Hiver Share of Search**: 1.3% ## Is Help Scout or Hiver more popular in search? - In September 2026, Help Scout had more branded searches than Hiver among shared inbox platforms worldwide. Help Scout had about 19,100 branded searches, while Hiver had 360. Help Scout made up 71% of all shared inbox platform searches we track, and Hiver accounted for 1.3%. - Help Scout was ahead of Hiver in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Help Scout’s share of searches among shared inbox platforms worldwide moved from 79.2% to 71%, and its estimated monthly branded searches moved from 41.4K to 19.1K. - Across the 12 months ending September 2026, Hiver’s share of searches among shared inbox platforms worldwide moved from 0.54% to 1.3%, and its estimated monthly branded searches moved from 280 to 360. ## Top shared inbox platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Help Scout appeared in all five answers. Hiver was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Help Scout was listed before Hiver in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Front | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Missive | 2nd | 3 of 3 | 2 of 2 | 5 of 5 | | Help Scout | 3rd | 3 of 3 | 2 of 2 | 5 of 5 | | Hiver | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Gmelius | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Helpwise | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about shared inbox platforms - Asked ChatGPT "Which shared inbox platform should I use?": 1. Front, 2. Missive, 3. Help Scout, 4. Hiver - Asked ChatGPT "What are the best shared inbox platforms?": 1. Front, 2. Help Scout, 3. Missive, 4. Hiver - Asked ChatGPT "What's the best shared inbox platform for a small support team?": 1. Help Scout, 2. Front, 3. Hiver, 4. Missive - Searched Google, AI Overview "shared inbox software": 1. Missive, 2. Front, 3. Help Scout - Searched Google, AI Overview "shared inbox tools": 1. Missive, 2. Front, 3. Help Scout Not named in any answer: Gmelius and Helpwise. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for shared inbox platforms worldwide in September 2026? - In September 2026, Help Scout lost share of searches among shared inbox platforms worldwide, from 76.6% to 71%. - Estimated monthly branded searches for Hiver worldwide rose 28.6% over 12 measured months, from 280 to 360 in September 2026. ## Month by month | Month | Help Scout estimated searches | Help Scout Share of Search | Help Scout rank | Hiver estimated searches | Hiver Share of Search | Hiver rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 41.4K | 79.2% | 1 | 280 | 0.54% | 6 | | Nov 2025 | 28K | 72.1% | 1 | 260 | 0.67% | 6 | | Dec 2025 | 23.1K | 70.4% | 1 | 350 | 1.1% | 6 | | Jan 2026 | 22.9K | 69.5% | 1 | 430 | 1.3% | 6 | | Feb 2026 | 18.8K | 67.2% | 1 | 460 | 1.6% | 6 | | Mar 2026 | 19K | 65.6% | 1 | 500 | 1.7% | 6 | | Apr 2026 | 23.2K | 67.1% | 1 | 390 | 1.1% | 6 | | May 2026 | 15.8K | 63.9% | 1 | 430 | 1.7% | 6 | | Jun 2026 | 23.5K | 66.5% | 1 | 460 | 1.3% | 6 | | Jul 2026 | 19.1K | 68.5% | 1 | 430 | 1.5% | 6 | | Aug 2026 | 23.1K | 76.6% | 1 | 390 | 1.3% | 6 | | Sep 2026 | 19.1K | 71% | 1 | 360 | 1.3% | 6 | ## How each brand is measured Brandwave collects information about searches that people make online using Help Scout’s and Hiver’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Help Scout**: Measured on the search terms “help scout beacon” and “helpscout”, summed into one figure. - **Hiver**: Measured on the search terms “hiver gmail” and “hiver shared inbox”, summed into one figure. - [Help Scout profile](/demand/global-en/brands/help-scout) - [Hiver profile](/demand/global-en/brands/hiver) - [All shared inbox platforms worldwide](/demand/global-en/categories/shared-inbox-platforms): The set both shares are measured inside, 6 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Help Scout or Hiver more popular in search? In September 2026, Help Scout had more branded searches than Hiver among shared inbox platforms worldwide. Help Scout had about 19,100 branded searches, while Hiver had 360. Help Scout made up 71% of all shared inbox platform searches we track, and Hiver accounted for 1.3%. ## Cite this page Brandwave. "Help Scout vs Hiver: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/help-scout-vs-hiver This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/help-scout-vs-hiver. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.