--- title: "Gorgias vs Salesforce: Which is searched more?" description: "Is Gorgias or Salesforce more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/gorgias-vs-salesforce" publisher: "Brandwave" --- # Gorgias vs Salesforce: Which is searched more? Is Gorgias or Salesforce more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Gorgias and Salesforce - **Competitive set**: Omnichannel support platforms - **Market**: Global - **Month measured**: Sep 2026 - **Gorgias Share of Search**: 28.5% - **Salesforce Share of Search**: 1.1% ## Is Gorgias or Salesforce more popular in search? - In September 2026, Gorgias had more branded searches than Salesforce among omnichannel support platforms worldwide. Gorgias had about 165,000 branded searches, while Salesforce had 6,400. Gorgias made up 28.5% of all omnichannel support platform searches we track, and Salesforce accounted for 1.1%. - Gorgias was ahead of Salesforce in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Gorgias’ share of searches among omnichannel support platforms worldwide moved from 28.3% to 28.5%, and its estimated monthly branded searches moved from 201K to 165K. - Across the 12 months ending September 2026, Salesforce’s share of searches among omnichannel support platforms worldwide moved from 1.4% to 1.1%, and its estimated monthly branded searches moved from 9.7K to 6.4K. ## Top omnichannel support platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Salesforce was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Gorgias was mentioned in one out of five: in one of the three ChatGPT answers, but not in either of the two Google AI Overviews. Salesforce was listed before Gorgias in every answer that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Freshdesk | 2nd | 3 of 3 | 2 of 2 | 5 of 5 | | Intercom | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | Salesforce | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Gorgias | 5th | 1 of 3 | 0 of 2 | 1 of 5 | | Kustomer | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Gladly | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about omnichannel support platforms - Asked ChatGPT "Which omnichannel support platform should I use?": 1. Zendesk, 2. Freshdesk, 3. Intercom, 4. Salesforce - Asked ChatGPT "What are the best omnichannel support platforms?": 1. Zendesk, 2. Intercom, 3. Salesforce, 4. Freshdesk, 5. Gorgias - Asked ChatGPT "What's the best omnichannel support platform for customer support?": 1. Zendesk, 2. Intercom, 3. Freshdesk, 4. Salesforce - Searched Google, AI Overview "customer support software": 1. Zendesk, 2. Salesforce, 3. Freshdesk, 4. Intercom - Searched Google, AI Overview "help desk software": 1. Zendesk, 2. Freshdesk Not named in any answer: Kustomer and Gladly. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for omnichannel support platforms worldwide in September 2026? - In September 2026, Gorgias lost share of searches among omnichannel support platforms worldwide, from 33.4% to 28.5%. - Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026. ## Month by month | Month | Gorgias estimated searches | Gorgias Share of Search | Gorgias rank | Salesforce estimated searches | Salesforce Share of Search | Salesforce rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 201K | 28.3% | 2 | 9.7K | 1.4% | 5 | | Nov 2025 | 246K | 37.1% | 2 | 7.9K | 1.2% | 5 | | Dec 2025 | 201K | 32.7% | 2 | 6.4K | 1% | 5 | | Jan 2026 | 201K | 29.3% | 2 | 8.2K | 1.2% | 4 | | Feb 2026 | 165K | 29.1% | 2 | 7.9K | 1.4% | 4 | | Mar 2026 | 165K | 25.5% | 2 | 9.7K | 1.5% | 4 | | Apr 2026 | 165K | 33.2% | 2 | 6.4K | 1.3% | 5 | | May 2026 | 165K | 29.8% | 2 | 6.4K | 1.2% | 6 | | Jun 2026 | 165K | 29% | 2 | 6.4K | 1.1% | 6 | | Jul 2026 | 201K | 37.8% | 2 | 7.6K | 1.4% | 4 | | Aug 2026 | 165K | 33.4% | 2 | 6.3K | 1.3% | 5 | | Sep 2026 | 165K | 28.5% | 2 | 6.4K | 1.1% | 5 | ## How each brand is measured Brandwave collects information about searches that people make online using Gorgias’ and Salesforce’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Gorgias**: Measured on the search term “gorgias”. - **Salesforce**: Measured on the search terms “salesforce service cloud” and “service cloud salesforce”, summed into one figure. - [Gorgias profile](/demand/global-en/brands/gorgias) - [Salesforce profile](/demand/global-en/brands/salesforce) - [All omnichannel support platforms worldwide](/demand/global-en/categories/omnichannel-support-platforms): The set both shares are measured inside, 7 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Gorgias or Salesforce more popular in search? In September 2026, Gorgias had more branded searches than Salesforce among omnichannel support platforms worldwide. Gorgias had about 165,000 branded searches, while Salesforce had 6,400. Gorgias made up 28.5% of all omnichannel support platform searches we track, and Salesforce accounted for 1.1%. ## Cite this page Brandwave. "Gorgias vs Salesforce: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/gorgias-vs-salesforce This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/gorgias-vs-salesforce. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.