--- title: "Genesys vs Level AI: Which is searched more?" description: "Is Genesys or Level AI more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Contact centre analytics platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/genesys-vs-level-ai" publisher: "Brandwave" --- # Genesys vs Level AI: Which is searched more? Is Genesys or Level AI more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Contact centre analytics platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Genesys and Level AI - **Competitive set**: Contact centre analytics platforms - **Market**: Global - **Month measured**: Sep 2026 - **Genesys Share of Search**: 74.8% - **Level AI Share of Search**: 6.7% ## Is Genesys or Level AI more popular in search? - In September 2026, Genesys had more branded searches than Level AI among contact centre analytics platforms worldwide. Genesys had about 135,000 branded searches, while Level AI had 12,100. Genesys made up 74.8% of all contact centre analytics platform searches we track, and Level AI accounted for 6.7%. - Genesys was ahead of Level AI in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Genesys’ share of searches among contact centre analytics platforms worldwide moved from 76.5% to 74.8%, and its estimated monthly branded searches held steady at 135K. - Across the 12 months ending September 2026, Level AI’s share of searches among contact centre analytics platforms worldwide moved from 4.6% to 6.7%, and its estimated monthly branded searches moved from 8.1K to 12.1K. ## Top contact centre analytics platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Genesys was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Level AI did not appear in any of the five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | NICE CXone | 1st | 3 of 3 | 0 of 2 | 3 of 5 | | CallMiner | 1st | 3 of 3 | 0 of 2 | 3 of 5 | | Observe.AI | 3rd | 3 of 3 | 0 of 2 | 3 of 5 | | Genesys | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Level AI | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Gong | Not ranked | 0 of 3 | 1 of 2 | 1 of 5 | ## Every AI answer about contact centre analytics platforms - Asked ChatGPT "Which contact centre analytics platform should I use?": 1. CallMiner, 2. Observe.AI, 3. NICE CXone, 4. Genesys - Asked ChatGPT "What are the best contact centre analytics platforms?": 1. NICE CXone, 2. CallMiner, 3. Genesys, 4. Observe.AI - Asked ChatGPT "What's the best contact centre analytics platform for support call analysis?": 1. NICE CXone, 2. CallMiner, 3. Observe.AI, 4. Genesys - Searched Google, AI Overview "call analytics software": 1. Gong - Searched Google, AI Overview "contact centre speech analytics": named none of the brands we track Not named in any answer: Level AI. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for contact centre analytics platforms worldwide in September 2026? - In September 2026, Genesys gained share of searches among contact centre analytics platforms worldwide, from 72.7% to 74.8%. - In September 2026, Level AI gained share of searches among contact centre analytics platforms worldwide, from 5.4% to 6.7%. ## Month by month | Month | Genesys estimated searches | Genesys Share of Search | Genesys rank | Level AI estimated searches | Level AI Share of Search | Level AI rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 135K | 76.5% | 1 | 8.1K | 4.6% | 4 | | Nov 2025 | 110K | 74.4% | 1 | 8.1K | 5.5% | 3 | | Dec 2025 | 110K | 76.5% | 1 | 6.6K | 4.6% | 4 | | Jan 2026 | 110K | 73.1% | 1 | 8.1K | 5.4% | 4 | | Feb 2026 | 110K | 73.4% | 1 | 8.1K | 5.4% | 3 | | Mar 2026 | 110K | 69.2% | 1 | 9.9K | 6.2% | 4 | | Apr 2026 | 110K | 69.4% | 1 | 9.9K | 6.2% | 4 | | May 2026 | 110K | 70.4% | 1 | 9.9K | 6.3% | 4 | | Jun 2026 | 110K | 69.5% | 1 | 8.1K | 5.1% | 4 | | Jul 2026 | 110K | 71.2% | 1 | 8.1K | 5.2% | 4 | | Aug 2026 | 110K | 72.7% | 1 | 8.1K | 5.4% | 3 | | Sep 2026 | 135K | 74.8% | 1 | 12.1K | 6.7% | 3 | ## How each brand is measured Brandwave collects information about searches that people make online using Genesys’ and Level AI’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Genesys**: Measured on the search term “genesys”. - **Level AI**: Measured on the search term “level ai”. - [Genesys profile](/demand/global-en/brands/genesys) - [Level AI profile](/demand/global-en/brands/level-ai) - [All contact centre analytics platforms worldwide](/demand/global-en/categories/contact-centre-analytics-platforms): The set both shares are measured inside, 6 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Genesys or Level AI more popular in search? In September 2026, Genesys had more branded searches than Level AI among contact centre analytics platforms worldwide. Genesys had about 135,000 branded searches, while Level AI had 12,100. Genesys made up 74.8% of all contact centre analytics platform searches we track, and Level AI accounted for 6.7%. ## Cite this page Brandwave. "Genesys vs Level AI: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/genesys-vs-level-ai This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/genesys-vs-level-ai. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.