--- title: "Freshservice vs SysAid: Which is more popular by branded search?" description: "Which is more popular in search, Freshservice or SysAid? Compare estimated monthly branded-search demand and Share of Search inside the IT service management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/freshservice-vs-sysaid" publisher: "Brandwave" --- # Freshservice vs SysAid: Which is more popular by branded search? Which is more popular in search, Freshservice or SysAid? Compare estimated monthly branded-search demand and Share of Search inside the IT service management platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Freshservice and SysAid - **Competitive set**: IT service management platforms - **Market**: Global - **Month measured**: Aug 2026 - **Freshservice Share of Search**: 29.4% - **SysAid Share of Search**: 5.8% ## Which is more popular in search, Freshservice or SysAid? - In August 2026, Freshservice had more branded searches than SysAid among IT service management platforms worldwide. Freshservice was estimated to have 33.5K branded searches compared to SysAid’s 6.6K, and held a 29.4% Share of Search versus SysAid’s 5.8%. - Freshservice was ahead of SysAid in every measured month of the 11 months ending August 2026. - Across the 11 months ending August 2026, Freshservice’s estimated Share of Search among IT service management platforms worldwide moved from 29.2% to 29.4%, and its estimated monthly branded searches moved from 41.1K to 33.5K. - Across the 11 months ending August 2026, SysAid’s estimated Share of Search among IT service management platforms worldwide moved from 7.1% to 5.8%, and its estimated monthly branded searches moved from 10K to 6.6K. ## How did search popularity change for IT service management platforms worldwide in August 2026? - In August 2026, Freshservice overtook Jira Service Management to take the highest estimated Share of Search among IT service management platforms worldwide, at 29.4%. - Estimated monthly branded searches for SysAid worldwide fell 33.6% over 11 measured months, from 10K to 6.6K in August 2026. ## Month by month | Month | Freshservice estimated searches | Freshservice Share of Search | Freshservice rank | SysAid estimated searches | SysAid Share of Search | SysAid rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 41.1K | 29.2% | 2 | 10K | 7.1% | 5 | | Nov 2025 | 33.7K | 25.3% | 2 | 10K | 7.5% | 5 | | Dec 2025 | 33.6K | 28.8% | 2 | 8.2K | 7% | 5 | | Jan 2026 | 41K | 29.6% | 2 | 8.2K | 5.9% | 5 | | Feb 2026 | 33.7K | 25.9% | 2 | 8.2K | 6.3% | 5 | | Mar 2026 | 41.1K | 29.3% | 2 | 8.2K | 5.8% | 5 | | Apr 2026 | 41.1K | 31.3% | 1 | 6.7K | 5.1% | 5 | | May 2026 | 41K | 31.2% | 1 | 6.7K | 5.1% | 5 | | Jun 2026 | 40.9K | 30.5% | 1 | 6.7K | 5% | 5 | | Jul 2026 | 33.5K | 28% | 2 | 6.6K | 5.6% | 5 | | Aug 2026 | 33.5K | 29.4% | 1 | 6.6K | 5.8% | 5 | | Sep 2026 | — | — | — | — | — | — | ## How each brand is measured Brandwave collects information about searches that people make online using Freshservice’s and SysAid’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Freshservice**: Measured on the search terms “freshservice”, “freshservice app”, “freshservice it service management” and “freshservice software”, summed into one figure. - **SysAid**: Measured on the search terms “sysaid”, “sysaid app”, “sysaid com” and “sysaid software”, summed into one figure. - [Freshservice profile](/demand/global-en/brands/freshservice) - [SysAid profile](/demand/global-en/brands/sysaid) - [All IT service management platforms worldwide](/demand/global-en/categories/it-service-management-platforms): The set both shares are measured inside, 5 brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which is more popular in search, Freshservice or SysAid? In August 2026, Freshservice had more branded searches than SysAid among IT service management platforms worldwide. Freshservice was estimated to have 33.5K branded searches compared to SysAid’s 6.6K, and held a 29.4% Share of Search versus SysAid’s 5.8%. ## Cite this page Brandwave. "Freshservice vs SysAid: Which is more popular by branded search?". https://gobrandwave.com/demand/global-en/compare/freshservice-vs-sysaid This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/freshservice-vs-sysaid. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.