---
title: "Freshdesk vs Gladly: Which is searched more?"
description: "Which is more popular in search, Freshdesk or Gladly? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/compare/freshdesk-vs-gladly"
publisher: "Brandwave"
---

# Freshdesk vs Gladly: Which is searched more?

Which is more popular in search, Freshdesk or Gladly? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Compared**: Freshdesk and Gladly
- **Competitive set**: Omnichannel support platforms
- **Market**: Global
- **Month measured**: Aug 2026
- **Freshdesk Share of Search**: 12.8%
- **Gladly Share of Search**: <0.01%

## Which is more popular in search, Freshdesk or Gladly?

- In August 2026, Freshdesk had more branded searches than Gladly among omnichannel support platforms worldwide. Freshdesk was estimated to have 62.1K branded searches compared to Gladly’s 30, and held a 12.8% Share of Search versus Gladly’s <0.01%.
- Freshdesk was ahead of Gladly in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among omnichannel support platforms worldwide moved from 16% to 12.8%, and its estimated monthly branded searches moved from 112K to 62.1K.
- Across the 11 months ending August 2026, Gladly’s estimated Share of Search among omnichannel support platforms worldwide held steady at <0.01%, and its estimated monthly branded searches moved from 40 to 30.

## How did search popularity change for omnichannel support platforms worldwide in August 2026?

- In August 2026, Freshdesk gained estimated Share of Search among omnichannel support platforms worldwide, from 11.8% to 12.8%.
- Estimated monthly branded searches for Gladly worldwide fell 25% over 11 measured months, from 40 to 30 in August 2026.

## Month by month

| Month | Freshdesk estimated searches | Freshdesk Share of Search | Freshdesk rank | Gladly estimated searches | Gladly Share of Search | Gladly rank |
| --- | --- | --- | --- | --- | --- | --- |
| Oct 2025 | 112K | 16% | 3 | 40 | <0.01% | 5 |
| Nov 2025 | 91.8K | 14% | 3 | 20 | <0.01% | 5 |
| Dec 2025 | 91.8K | 15.1% | 3 | 20 | <0.01% | 5 |
| Jan 2026 | 92.1K | 13.6% | 3 | 30 | <0.01% | 5 |
| Feb 2026 | 75.6K | 13.6% | 3 | 30 | <0.01% | 5 |
| Mar 2026 | 83.9K | 13.2% | 3 | 20 | <0.01% | 5 |
| Apr 2026 | 62.1K | 12.7% | 3 | 30 | <0.01% | 5 |
| May 2026 | 62.1K | 11.5% | 3 | 20 | <0.01% | 5 |
| Jun 2026 | 75.6K | 13.6% | 3 | 30 | <0.01% | 5 |
| Jul 2026 | 61.8K | 11.8% | 3 | 30 | <0.01% | 5 |
| Aug 2026 | 62.1K | 12.8% | 3 | 30 | <0.01% | 5 |
| Sep 2026 | — | — | — | — | — | — |

## How each brand is measured

Brandwave collects information about searches that people make online using Freshdesk’s and Gladly’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

- **Freshdesk**: Measured on the search terms “freshdesk” and “freshdesk ticketing system”, summed into one figure.
- **Gladly**: Measured on the search term “gladly support”.

- [Freshdesk profile](/demand/global-en/brands/freshdesk)
- [Gladly profile](/demand/global-en/brands/gladly)
- [All omnichannel support platforms worldwide](/demand/global-en/categories/omnichannel-support-platforms): The set both shares are measured inside, 5 brands.

## Methodology

- [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which is more popular in search, Freshdesk or Gladly?

In August 2026, Freshdesk had more branded searches than Gladly among omnichannel support platforms worldwide. Freshdesk was estimated to have 62.1K branded searches compared to Gladly’s 30, and held a 12.8% Share of Search versus Gladly’s <0.01%.

## Cite this page

Brandwave. "Freshdesk vs Gladly: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/freshdesk-vs-gladly

This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/freshdesk-vs-gladly. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.