--- title: "Freshdesk Omni vs Re:amaze: Which is searched more?" description: "Is Freshdesk Omni or Re:amaze more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel messaging platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/freshdesk-omni-vs-re-amaze" publisher: "Brandwave" --- # Freshdesk Omni vs Re:amaze: Which is searched more? Is Freshdesk Omni or Re:amaze more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel messaging platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Freshdesk Omni and Re:amaze - **Competitive set**: Omnichannel messaging platforms - **Market**: Global - **Month measured**: Sep 2026 - **Freshdesk Omni Share of Search**: 0.08% - **Re:amaze Share of Search**: 0.31% ## Is Freshdesk Omni or Re:amaze more popular in search? - In September 2026, Re:amaze had more branded searches than Freshdesk Omni among omnichannel messaging platforms worldwide. Re:amaze had about 3,780 branded searches, while Freshdesk Omni had 1,000. Re:amaze made up 0.31% of all omnichannel messaging platform searches we track, and Freshdesk Omni accounted for 0.08%. - Re:amaze was ahead of Freshdesk Omni in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Freshdesk Omni’s share of searches among omnichannel messaging platforms worldwide moved from 0.09% to 0.08%, and its estimated monthly branded searches moved from 1.3K to 1K. - Across the 12 months ending September 2026, Re:amaze’s share of searches among omnichannel messaging platforms worldwide moved from 0.32% to 0.31%, and its estimated monthly branded searches moved from 4.6K to 3.8K. ## Top omnichannel messaging platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Freshdesk Omni was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Re:amaze did not appear in any of the five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Intercom | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | Salesforce | 3rd | 2 of 3 | 1 of 2 | 3 of 5 | | Freshdesk Omni | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Twilio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Respond.io | 6th | 0 of 3 | 1 of 2 | 1 of 5 | | Kommo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Chatwoot | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Trengo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Re:amaze | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about omnichannel messaging platforms - Asked ChatGPT "Which omnichannel messaging platform should I use?": 1. Intercom, 2. Zendesk, 3. Freshdesk Omni, 4. Twilio - Asked ChatGPT "What are the best omnichannel messaging platforms?": 1. Intercom, 2. Zendesk, 3. Salesforce, 4. Freshdesk Omni, 5. Twilio - Asked ChatGPT "What's the best omnichannel messaging platform for customer messaging?": 1. Intercom, 2. Zendesk, 3. Salesforce, 4. Freshdesk Omni, 5. Twilio - Searched Google, AI Overview "omnichannel messaging platforms": 1. Salesforce, 2. Zendesk - Searched Google, AI Overview "customer messaging software": 1. Zendesk, 2. Intercom, 3. Respond.io Not named in any answer: Kommo, Chatwoot, Trengo and Re:amaze. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for omnichannel messaging platforms worldwide in September 2026? - Estimated monthly branded searches for Freshdesk Omni worldwide fell 23.1% over 12 measured months, from 1.3K to 1K in September 2026. - Estimated monthly branded searches for Re:amaze worldwide fell 17.8% over 12 measured months, from 4.6K to 3.8K in September 2026. ## Month by month | Month | Freshdesk Omni estimated searches | Freshdesk Omni Share of Search | Freshdesk Omni rank | Re:amaze estimated searches | Re:amaze Share of Search | Re:amaze rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 1.3K | 0.09% | 10 | 4.6K | 0.32% | 9 | | Nov 2025 | 1.3K | 0.11% | 10 | 4.5K | 0.38% | 8 | | Dec 2025 | 1.3K | 0.13% | 10 | 4.6K | 0.45% | 8 | | Jan 2026 | 1K | 0.08% | 10 | 4.9K | 0.39% | 8 | | Feb 2026 | 1K | 0.08% | 10 | 4.6K | 0.39% | 8 | | Mar 2026 | 1.3K | 0.09% | 10 | 4.6K | 0.32% | 9 | | Apr 2026 | 1.3K | 0.1% | 10 | 4.5K | 0.35% | 9 | | May 2026 | 1.3K | 0.09% | 10 | 3.9K | 0.28% | 9 | | Jun 2026 | 1K | 0.07% | 10 | 3.8K | 0.28% | 9 | | Jul 2026 | 1K | 0.08% | 10 | 3.9K | 0.3% | 9 | | Aug 2026 | 1K | 0.08% | 10 | 3.8K | 0.29% | 9 | | Sep 2026 | 1K | 0.08% | 10 | 3.8K | 0.31% | 9 | ## How each brand is measured Brandwave collects information about searches that people make online using Freshdesk Omni’s and Re:amaze’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Freshdesk Omni**: Measured on the search term “freshdesk omni”. - **Re:amaze**: Measured on the search terms “re:amaze” and “reamaze”, summed into one figure. - [Freshdesk Omni profile](/demand/global-en/brands/freshdesk-omni) - [Re:amaze profile](/demand/global-en/brands/re-amaze) - [All omnichannel messaging platforms worldwide](/demand/global-en/categories/omnichannel-messaging-platforms): The set both shares are measured inside, 10 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Freshdesk Omni or Re:amaze more popular in search? In September 2026, Re:amaze had more branded searches than Freshdesk Omni among omnichannel messaging platforms worldwide. Re:amaze had about 3,780 branded searches, while Freshdesk Omni had 1,000. Re:amaze made up 0.31% of all omnichannel messaging platform searches we track, and Freshdesk Omni accounted for 0.08%. ## Cite this page Brandwave. "Freshdesk Omni vs Re:amaze: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/freshdesk-omni-vs-re-amaze This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/freshdesk-omni-vs-re-amaze. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.