--- title: "Document360 vs Zendesk Guide: Which is more popular by branded search?" description: "Which is more popular in search, Document360 or Zendesk Guide? Compare estimated monthly branded-search demand and Share of Search inside the Knowledge base software set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/document360-vs-zendesk-guide" publisher: "Brandwave" --- # Document360 vs Zendesk Guide: Which is more popular by branded search? Which is more popular in search, Document360 or Zendesk Guide? Compare estimated monthly branded-search demand and Share of Search inside the Knowledge base software set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Document360 and Zendesk Guide - **Competitive set**: Knowledge base software - **Market**: Global - **Month measured**: Aug 2026 - **Document360 Share of Search**: 16.4% - **Zendesk Guide Share of Search**: 2.2% ## Which is more popular in search, Document360 or Zendesk Guide? - In August 2026, Document360 had more branded searches than Zendesk Guide among knowledge base software worldwide. Document360 was estimated to have 4.5K branded searches compared to Zendesk Guide’s 590, and held a 16.4% Share of Search versus Zendesk Guide’s 2.2%. - Document360 was ahead of Zendesk Guide in every measured month of the 11 months ending August 2026. - Across the 11 months ending August 2026, Document360’s estimated Share of Search among knowledge base software worldwide moved from 20.7% to 16.4%, and its estimated monthly branded searches moved from 8.2K to 4.5K. - Across the 11 months ending August 2026, Zendesk Guide’s estimated Share of Search among knowledge base software worldwide moved from 2.5% to 2.2%, and its estimated monthly branded searches moved from 1K to 590. ## How did search popularity change for knowledge base software worldwide in August 2026? - Document360’s estimated Share of Search among knowledge base software worldwide has gained ground for 3 months in a row, from 14% to 16.4% in August 2026. - Estimated monthly branded searches for Zendesk Guide worldwide fell 41% over 11 measured months, from 1K to 590 in August 2026. ## Month by month | Month | Document360 estimated searches | Document360 Share of Search | Document360 rank | Zendesk Guide estimated searches | Zendesk Guide Share of Search | Zendesk Guide rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 8.2K | 20.7% | 2 | 1K | 2.5% | 5 | | Nov 2025 | 8.2K | 18.5% | 2 | 1K | 2.3% | 5 | | Dec 2025 | 6.7K | 20.1% | 2 | 880 | 2.6% | 5 | | Jan 2026 | 6.7K | 17.7% | 2 | 1K | 2.6% | 5 | | Feb 2026 | 6.8K | 18.2% | 2 | 880 | 2.4% | 5 | | Mar 2026 | 6.7K | 18.2% | 2 | 1K | 2.7% | 5 | | Apr 2026 | 6.7K | 18.9% | 2 | 880 | 2.5% | 5 | | May 2026 | 4.5K | 14% | 2 | 720 | 2.2% | 5 | | Jun 2026 | 4.5K | 16.1% | 2 | 720 | 2.6% | 5 | | Jul 2026 | 4.5K | 16.4% | 2 | 720 | 2.6% | 5 | | Aug 2026 | 4.5K | 16.4% | 2 | 590 | 2.2% | 5 | | Sep 2026 | — | — | — | — | — | — | ## How each brand is measured Brandwave collects information about searches that people make online using Document360’s and Zendesk Guide’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Document360**: Measured on the search terms “document360”, “document360 com”, “document360 documentation” and “document360 knowledge base”, summed into one figure. - **Zendesk Guide**: Measured on the search term “zendesk guide”. - [Document360 profile](/demand/global-en/brands/document360) - [Zendesk Guide profile](/demand/global-en/brands/zendesk-guide) - [All knowledge base software worldwide](/demand/global-en/categories/knowledge-base-software): The set both shares are measured inside, 5 brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which is more popular in search, Document360 or Zendesk Guide? In August 2026, Document360 had more branded searches than Zendesk Guide among knowledge base software worldwide. Document360 was estimated to have 4.5K branded searches compared to Zendesk Guide’s 590, and held a 16.4% Share of Search versus Zendesk Guide’s 2.2%. ## Cite this page Brandwave. "Document360 vs Zendesk Guide: Which is more popular by branded search?". https://gobrandwave.com/demand/global-en/compare/document360-vs-zendesk-guide This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/document360-vs-zendesk-guide. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.