--- title: "Document360 vs Helpjuice: Which is more popular by branded search?" description: "Which is more popular in search, Document360 or Helpjuice? Compare estimated monthly branded-search demand and Share of Search inside the Customer knowledge base platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/document360-vs-helpjuice" publisher: "Brandwave" --- # Document360 vs Helpjuice: Which is more popular by branded search? Which is more popular in search, Document360 or Helpjuice? Compare estimated monthly branded-search demand and Share of Search inside the Customer knowledge base platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Document360 and Helpjuice - **Competitive set**: Customer knowledge base platforms - **Market**: Global - **Month measured**: Aug 2026 - **Document360 Share of Search**: 9.6% - **Helpjuice Share of Search**: 6.4% ## Which is more popular in search, Document360 or Helpjuice? - In August 2026, Document360 had more branded searches than Helpjuice among customer knowledge base platforms worldwide. Document360 was estimated to have 4.5K branded searches compared to Helpjuice’s 3K, and held a 9.6% Share of Search versus Helpjuice’s 6.4%. - Document360 was ahead of Helpjuice in every measured month of the 11 months ending August 2026. - Across the 11 months ending August 2026, Document360’s estimated Share of Search among customer knowledge base platforms worldwide moved from 9.9% to 9.6%, and its estimated monthly branded searches moved from 8.2K to 4.5K. - Across the 11 months ending August 2026, Helpjuice’s estimated Share of Search among customer knowledge base platforms worldwide moved from 8% to 6.4%, and its estimated monthly branded searches moved from 6.7K to 3K. ## How did search popularity change for customer knowledge base platforms worldwide in August 2026? - Helpjuice’s estimated Share of Search among customer knowledge base platforms worldwide has lost ground for 3 months in a row, from 8.9% to 6.4% in August 2026. - Estimated monthly branded searches for Document360 worldwide fell 45.7% over 11 measured months, from 8.2K to 4.5K in August 2026. ## Month by month | Month | Document360 estimated searches | Document360 Share of Search | Document360 rank | Helpjuice estimated searches | Helpjuice Share of Search | Helpjuice rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 8.2K | 9.9% | 2 | 6.7K | 8% | 3 | | Nov 2025 | 8.2K | 11.4% | 2 | 6.7K | 9.3% | 3 | | Dec 2025 | 6.7K | 9.7% | 2 | 6.7K | 9.7% | 3 | | Jan 2026 | 6.7K | 8.2% | 2 | 6.7K | 8.2% | 3 | | Feb 2026 | 6.8K | 12.9% | 2 | 6.1K | 11.6% | 3 | | Mar 2026 | 6.7K | 12.7% | 2 | 5.7K | 10.7% | 3 | | Apr 2026 | 6.7K | 13.3% | 2 | 4.5K | 8.9% | 3 | | May 2026 | 4.5K | 10.9% | 2 | 3.7K | 8.9% | 3 | | Jun 2026 | 4.5K | 8.2% | 2 | 3.7K | 6.8% | 3 | | Jul 2026 | 4.5K | 9.6% | 2 | 3.1K | 6.7% | 3 | | Aug 2026 | 4.5K | 9.6% | 2 | 3K | 6.4% | 3 | | Sep 2026 | — | — | — | — | — | — | ## How each brand is measured Brandwave collects information about searches that people make online using Document360’s and Helpjuice’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Document360**: Measured on the search terms “document360”, “document360 com”, “document360 documentation” and “document360 knowledge base”, summed into one figure. - **Helpjuice**: Measured on the search terms “helpjuice”, “helpjuice com” and “helpjuice knowledge base”, summed into one figure. - [Document360 profile](/demand/global-en/brands/document360) - [Helpjuice profile](/demand/global-en/brands/helpjuice) - [All customer knowledge base platforms worldwide](/demand/global-en/categories/customer-knowledge-base-platforms): The set both shares are measured inside, 5 brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which is more popular in search, Document360 or Helpjuice? In August 2026, Document360 had more branded searches than Helpjuice among customer knowledge base platforms worldwide. Document360 was estimated to have 4.5K branded searches compared to Helpjuice’s 3K, and held a 9.6% Share of Search versus Helpjuice’s 6.4%. ## Cite this page Brandwave. "Document360 vs Helpjuice: Which is more popular by branded search?". https://gobrandwave.com/demand/global-en/compare/document360-vs-helpjuice This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/document360-vs-helpjuice. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.