---
title: "Crisp vs Intercom: Which is more popular by branded search?"
description: "Which is more popular in search, Crisp or Intercom? Compare estimated monthly branded-search demand and Share of Search inside the Customer support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/compare/crisp-vs-intercom"
publisher: "Brandwave"
---

# Crisp vs Intercom: Which is more popular by branded search?

Which is more popular in search, Crisp or Intercom? Compare estimated monthly branded-search demand and Share of Search inside the Customer support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Compared**: Crisp and Intercom
- **Competitive set**: Customer support platforms
- **Market**: Global
- **Month measured**: Aug 2026
- **Crisp Share of Search**: 2.7%
- **Intercom Share of Search**: 1.6%

## Which is more popular in search, Crisp or Intercom?

- In August 2026, Crisp had more branded searches than Intercom among customer support platforms worldwide. Crisp was estimated to have 10.4K branded searches compared to Intercom’s 6K, and held a 2.7% Share of Search versus Intercom’s 1.6%.
- The lead changed hands 2 times in the 11 months ending August 2026: Intercom took it in January 2026, Crisp took it in August 2026.
- Across the 11 months ending August 2026, Crisp’s estimated Share of Search among customer support platforms worldwide moved from 1.2% to 2.7%, and its estimated monthly branded searches moved from 7.1K to 10.4K.
- Across the 11 months ending August 2026, Intercom’s estimated Share of Search among customer support platforms worldwide moved from 0.92% to 1.6%, and its estimated monthly branded searches moved from 5.5K to 6K.

## How did search popularity change for customer support platforms worldwide in August 2026?

- In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.
- Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

## Month by month

| Month | Crisp estimated searches | Crisp Share of Search | Crisp rank | Intercom estimated searches | Intercom Share of Search | Intercom rank |
| --- | --- | --- | --- | --- | --- | --- |
| Oct 2025 | 7.1K | 1.2% | 5 | 5.5K | 0.92% | 6 |
| Nov 2025 | 7.1K | 1.4% | 5 | 4.4K | 0.89% | 6 |
| Dec 2025 | 5.8K | 1.2% | 5 | 4.2K | 0.88% | 6 |
| Jan 2026 | 4.9K | 0.88% | 6 | 4.9K | 0.89% | 5 |
| Feb 2026 | 4.1K | 0.89% | 6 | 4.9K | 1.1% | 5 |
| Mar 2026 | 5K | 0.91% | 6 | 7.2K | 1.3% | 5 |
| Apr 2026 | 5K | 1.2% | 6 | 6.8K | 1.7% | 5 |
| May 2026 | 4.2K | 0.94% | 6 | 8.8K | 2% | 5 |
| Jun 2026 | 10.5K | 2.3% | 5 | 10.5K | 2.3% | 6 |
| Jul 2026 | 5K | 1.3% | 6 | 6.4K | 1.7% | 5 |
| Aug 2026 | 10.4K | 2.7% | 5 | 6K | 1.6% | 6 |
| Sep 2026 | — | — | — | — | — | — |

## How each brand is measured

Brandwave collects information about searches that people make online using Crisp’s and Intercom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

- **Crisp**: Measured on the search terms “crisp chat” and “crisp live chat”, summed into one figure.
- **Intercom**: Measured on the search terms “intercom conversational marketing”, “intercom customer support”, “intercom fin”, “intercom fin ai”, “intercom website chat” and “intercom.com”, summed into one figure.

- [Crisp profile](/demand/global-en/brands/crisp)
- [Intercom profile](/demand/global-en/brands/intercom)
- [All customer support platforms worldwide](/demand/global-en/categories/customer-support-platforms): The set both shares are measured inside, 7 brands.

## Methodology

- [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which is more popular in search, Crisp or Intercom?

In August 2026, Crisp had more branded searches than Intercom among customer support platforms worldwide. Crisp was estimated to have 10.4K branded searches compared to Intercom’s 6K, and held a 2.7% Share of Search versus Intercom’s 1.6%.

## Cite this page

Brandwave. "Crisp vs Intercom: Which is more popular by branded search?". https://gobrandwave.com/demand/global-en/compare/crisp-vs-intercom

This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/crisp-vs-intercom. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.