--- title: "Capterra vs Trustpilot: Which is searched more?" description: "Is Capterra or Trustpilot more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer review platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/capterra-vs-trustpilot" publisher: "Brandwave" --- # Capterra vs Trustpilot: Which is searched more? Is Capterra or Trustpilot more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer review platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Capterra and Trustpilot - **Competitive set**: Customer review platforms - **Market**: Global - **Month measured**: Sep 2026 - **Capterra Share of Search**: 1.2% - **Trustpilot Share of Search**: 81.5% ## Is Capterra or Trustpilot more popular in search? - In September 2026, Trustpilot had more branded searches than Capterra among customer review platforms worldwide. Trustpilot had about 2.7 million branded searches, while Capterra had 40,500. Trustpilot made up 81.5% of all customer review platform searches we track, and Capterra accounted for 1.2%. - Trustpilot was ahead of Capterra in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Capterra’s share of searches among customer review platforms worldwide held steady at 1.2%, and its estimated monthly branded searches held steady at 40.5K. - Across the 12 months ending September 2026, Trustpilot’s share of searches among customer review platforms worldwide moved from 83.6% to 81.5%, and its estimated monthly branded searches held steady at 2.7M. ## Top customer review platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Trustpilot appeared in all five answers. Capterra was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Trustpilot was listed before Capterra in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Trustpilot | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Birdeye | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | G2 | 3rd | 2 of 3 | 1 of 2 | 3 of 5 | | Capterra | 4th | 2 of 3 | 1 of 2 | 3 of 5 | | Reviews.io | 5th | 1 of 3 | 1 of 2 | 2 of 5 | | Judge.me | 6th | 2 of 3 | 0 of 2 | 2 of 5 | | Yotpo | 7th | 1 of 3 | 0 of 2 | 1 of 5 | | Feefo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Okendo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about customer review platforms - Asked ChatGPT "Which customer review platform should I use?": 1. Trustpilot, 2. Birdeye, 3. G2 - Asked ChatGPT "What are the best customer review platforms?": 1. Trustpilot, 2. G2, 3. Capterra, 4. Birdeye, 5. Yotpo, 6. Judge.me, 7. Reviews.io - Asked ChatGPT "What's the best customer review platform for customer reviews collection?": 1. Birdeye, 2. Trustpilot, 3. Judge.me, 4. Capterra - Searched Google, AI Overview "best review platform": 1. Trustpilot, 2. Reviews.io, 3. G2, 4. Capterra - Searched Google, AI Overview "customer review software": 1. Trustpilot Not named in any answer: Feefo and Okendo. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for customer review platforms worldwide in September 2026? - In September 2026, Trustpilot lost share of searches among customer review platforms worldwide, from 84.3% to 81.5%. ## Month by month | Month | Capterra estimated searches | Capterra Share of Search | Capterra rank | Trustpilot estimated searches | Trustpilot Share of Search | Trustpilot rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 40.5K | 1.2% | 4 | 2.7M | 83.6% | 1 | | Nov 2025 | 33.1K | 0.87% | 4 | 3.4M | 88.1% | 1 | | Dec 2025 | 33.1K | 1% | 4 | 2.7M | 86.1% | 1 | | Jan 2026 | 40.5K | 1.1% | 4 | 3.4M | 87.8% | 1 | | Feb 2026 | 33.1K | 1.1% | 4 | 2.7M | 87.3% | 1 | | Mar 2026 | 40.5K | 1.2% | 4 | 2.7M | 81.8% | 1 | | Apr 2026 | 40.5K | 1.2% | 4 | 2.7M | 84% | 1 | | May 2026 | 40.5K | 1.2% | 4 | 2.7M | 81.7% | 1 | | Jun 2026 | 40.5K | 1.2% | 4 | 2.7M | 82% | 1 | | Jul 2026 | 40.5K | 1.2% | 4 | 2.7M | 82% | 1 | | Aug 2026 | 33.1K | 1% | 4 | 2.7M | 84.3% | 1 | | Sep 2026 | 40.5K | 1.2% | 4 | 2.7M | 81.5% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using Capterra’s and Trustpilot’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Capterra**: Measured on the search term “capterra”. - **Trustpilot**: Measured on the search term “trustpilot”. - [Capterra profile](/demand/global-en/brands/capterra) - [Trustpilot profile](/demand/global-en/brands/trustpilot) - [All customer review platforms worldwide](/demand/global-en/categories/customer-review-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Capterra or Trustpilot more popular in search? In September 2026, Trustpilot had more branded searches than Capterra among customer review platforms worldwide. Trustpilot had about 2.7 million branded searches, while Capterra had 40,500. Trustpilot made up 81.5% of all customer review platform searches we track, and Capterra accounted for 1.2%. ## Cite this page Brandwave. "Capterra vs Trustpilot: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/capterra-vs-trustpilot This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/capterra-vs-trustpilot. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.