--- title: "Adobe Customer Journey Analytics vs CSG: Which is more popular?" description: "Is Adobe Customer Journey Analytics or CSG more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer journey analytics set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/compare/adobe-customer-journey-analytics-vs-csg" publisher: "Brandwave" --- # Adobe Customer Journey Analytics vs CSG: Which is more popular? Is Adobe Customer Journey Analytics or CSG more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Customer journey analytics set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Adobe Customer Journey Analytics and CSG - **Competitive set**: Customer journey analytics - **Market**: Global - **Month measured**: Sep 2026 - **Adobe Customer Journey Analytics Share of Search**: 0.45% - **CSG Share of Search**: 57.4% ## Is Adobe Customer Journey Analytics or CSG more popular in search? - In September 2026, CSG had more branded searches than Adobe Customer Journey Analytics among customer journey analytics worldwide. CSG had about 165,000 branded searches, while Adobe Customer Journey Analytics had 1,300. CSG made up 57.4% of all customer journey analytics searches we track, and Adobe Customer Journey Analytics accounted for 0.45%. - CSG was ahead of Adobe Customer Journey Analytics in every measured month of the 11 months ending September 2026. - Across the 11 months ending September 2026, Adobe Customer Journey Analytics’ share of searches among customer journey analytics worldwide moved from 0.19% to 0.45%, and its estimated monthly branded searches moved from 880 to 1.3K. - Across the 11 months ending September 2026, CSG’s share of searches among customer journey analytics worldwide moved from 54.3% to 57.4%, and its estimated monthly branded searches moved from 246K to 165K. ## Top customer journey analytics in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Adobe Customer Journey Analytics was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. CSG did not appear in any of the five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Contentsquare | 1st | 3 of 3 | 1 of 2 | 4 of 5 | | Adobe Customer Journey Analytics | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | Mixpanel | 3rd | 2 of 3 | 0 of 2 | 2 of 5 | | UXPressia | 4th | 1 of 3 | 1 of 2 | 2 of 5 | | Amplitude | 5th | 2 of 3 | 0 of 2 | 2 of 5 | | Fullstory | 6th | 2 of 3 | 0 of 2 | 2 of 5 | | Glassbox | 7th | 2 of 3 | 0 of 2 | 2 of 5 | | Adobe Workfront | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | ClickFox | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | CSG | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Thunderhead | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about customer journey analytics - Asked ChatGPT "Which customer journey analytics platform should I use?": 1. Mixpanel, 2. Adobe Customer Journey Analytics, 3. Amplitude, 4. Contentsquare - Asked ChatGPT "What are the best customer journey analytics platforms?": 1. Contentsquare, 2. Adobe Customer Journey Analytics, 3. Amplitude, 4. Fullstory, 5. Mixpanel, 6. Glassbox - Asked ChatGPT "What's the best customer journey analytics platform for customer journey mapping?": 1. Contentsquare, 2. Adobe Customer Journey Analytics, 3. Glassbox, 4. Fullstory, 5. UXPressia - Searched Google, AI Overview "customer journey analytics": 1. Adobe Customer Journey Analytics - Searched Google, AI Overview "customer journey mapping software": 1. UXPressia, 2. Contentsquare Not named in any answer: Adobe Workfront, ClickFox, CSG and Thunderhead. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for customer journey analytics worldwide in September 2026? - In September 2026, CSG lost share of searches among customer journey analytics worldwide, from 60.7% to 57.4%. - Estimated monthly branded searches for Adobe Customer Journey Analytics worldwide rose 47.7% over 11 measured months, from 880 to 1.3K in September 2026. ## How has branded search for Adobe Customer Journey Analytics and CSG changed worldwide over the last 12 months? | Month | Adobe Customer Journey Analytics estimated searches | Adobe Customer Journey Analytics Share of Search | Adobe Customer Journey Analytics rank | CSG estimated searches | CSG Share of Search | CSG rank | | --- | --- | --- | --- | --- | --- | --- | | Nov 2025 | 880 | 0.19% | 9 | 246K | 54.3% | 1 | | Dec 2025 | 1.3K | 0.37% | 9 | 201K | 56.5% | 1 | | Jan 2026 | 1.3K | 0.22% | 9 | 450K | 75.7% | 1 | | Feb 2026 | 1.6K | 0.28% | 9 | 450K | 80% | 1 | | Mar 2026 | 1.9K | 0.58% | 9 | 201K | 61.6% | 1 | | Apr 2026 | 1.6K | 0.49% | 9 | 201K | 61.3% | 1 | | May 2026 | 2.9K | 1.1% | 8 | 165K | 60.6% | 1 | | Jun 2026 | 1.9K | 0.65% | 8 | 165K | 56.2% | 1 | | Jul 2026 | 1.3K | 0.53% | 9 | 135K | 54.7% | 1 | | Aug 2026 | 1K | 0.37% | 9 | 165K | 60.7% | 1 | | Sep 2026 | 1.3K | 0.45% | 9 | 165K | 57.4% | 1 | | Oct 2026 | — | — | — | — | — | — | ## How are Adobe Customer Journey Analytics’ and CSG’s branded searches counted? Brandwave collects information about searches that people make online using Adobe Customer Journey Analytics’ and CSG’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Adobe Customer Journey Analytics**: Measured on the search term “adobe customer journey analytics”. - **CSG**: Measured on the search term “csg”. - [Adobe Customer Journey Analytics profile](/demand/global-en/brands/adobe-customer-journey-analytics) - [CSG profile](/demand/global-en/brands/csg) - [All customer journey analytics worldwide](/demand/global-en/categories/customer-journey-analytics): The set both shares are measured inside, 11 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Adobe Customer Journey Analytics or CSG more popular in search? In September 2026, CSG had more branded searches than Adobe Customer Journey Analytics among customer journey analytics worldwide. CSG had about 165,000 branded searches, while Adobe Customer Journey Analytics had 1,300. CSG made up 57.4% of all customer journey analytics searches we track, and Adobe Customer Journey Analytics accounted for 0.45%. ## Cite this page Brandwave. "Adobe Customer Journey Analytics vs CSG: Which is more popular?". https://gobrandwave.com/demand/global-en/compare/adobe-customer-journey-analytics-vs-csg This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/adobe-customer-journey-analytics-vs-csg. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.