---
title: "Ada vs Freshdesk: Which is searched more?"
description: "Is Ada or Freshdesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/compare/ada-vs-freshdesk"
publisher: "Brandwave"
---

# Ada vs Freshdesk: Which is searched more?

Is Ada or Freshdesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Compared**: Ada and Freshdesk
- **Competitive set**: AI customer support tools
- **Market**: Global
- **Month measured**: Sep 2026
- **Ada Share of Search**: 0.7%
- **Freshdesk Share of Search**: 14.5%

## Is Ada or Freshdesk more popular in search?

- In September 2026, Freshdesk had more branded searches than Ada among AI customer support tools worldwide. Freshdesk had about 91,800 branded searches, while Ada had 4,410. Freshdesk made up 14.5% of all AI customer support tool searches we track, and Ada accounted for 0.7%.
- Freshdesk was ahead of Ada in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Ada’s share of searches among AI customer support tools worldwide moved from 0.86% to 0.7%, and its estimated monthly branded searches moved from 6.7K to 4.4K.
- Across the 12 months ending September 2026, Freshdesk’s share of searches among AI customer support tools worldwide moved from 14.2% to 14.5%, and its estimated monthly branded searches moved from 112K to 91.8K.

## How did search popularity change for AI customer support tools worldwide in September 2026?

- In September 2026, Freshdesk gained share of searches among AI customer support tools worldwide, from 11.5% to 14.5%.
- Estimated monthly branded searches for Ada worldwide fell 34.5% over 12 measured months, from 6.7K to 4.4K in September 2026.

## Month by month

| Month | Ada estimated searches | Ada Share of Search | Ada rank | Freshdesk estimated searches | Freshdesk Share of Search | Freshdesk rank |
| --- | --- | --- | --- | --- | --- | --- |
| Oct 2025 | 6.7K | 0.86% | 7 | 112K | 14.2% | 3 |
| Nov 2025 | 5.5K | 0.75% | 7 | 91.8K | 12.5% | 3 |
| Dec 2025 | 4.5K | 0.67% | 7 | 91.8K | 13.7% | 3 |
| Jan 2026 | 4.9K | 0.65% | 7 | 92.1K | 12.1% | 3 |
| Feb 2026 | 4.8K | 0.76% | 7 | 75.6K | 11.9% | 3 |
| Mar 2026 | 6.2K | 0.86% | 7 | 83.9K | 11.5% | 3 |
| Apr 2026 | 5.9K | 1% | 7 | 62.1K | 10.8% | 3 |
| May 2026 | 5.2K | 0.84% | 7 | 62.1K | 10% | 3 |
| Jun 2026 | 4.9K | 0.78% | 7 | 75.6K | 12% | 3 |
| Jul 2026 | 5K | 0.87% | 7 | 61.8K | 10.7% | 3 |
| Aug 2026 | 4.7K | 0.87% | 7 | 62.1K | 11.5% | 3 |
| Sep 2026 | 4.4K | 0.7% | 7 | 91.8K | 14.5% | 3 |

## How each brand is measured

Brandwave collects information about searches that people make online using Ada’s and Freshdesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

- **Ada**: Measured on the search terms “ada ai”, “ada conversational ai”, “ada cx” and “ada support”, summed into one figure.
- **Freshdesk**: Measured on the search terms “freshdesk” and “freshdesk ticketing system”, summed into one figure.

- [Ada profile](/demand/global-en/brands/ada)
- [Freshdesk profile](/demand/global-en/brands/freshdesk)
- [All AI customer support tools worldwide](/demand/global-en/categories/ai-customer-support-tools): The set both shares are measured inside, 8 brands.

## Methodology

- [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Is Ada or Freshdesk more popular in search?

In September 2026, Freshdesk had more branded searches than Ada among AI customer support tools worldwide. Freshdesk had about 91,800 branded searches, while Ada had 4,410. Freshdesk made up 14.5% of all AI customer support tool searches we track, and Ada accounted for 0.7%.

## Cite this page

Brandwave. "Ada vs Freshdesk: Which is searched more?". https://gobrandwave.com/demand/global-en/compare/ada-vs-freshdesk

This page is also available as HTML at https://gobrandwave.com/demand/global-en/compare/ada-vs-freshdesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.