--- title: "Ruby vs Smith.ai: Which is searched more?" description: "Is Ruby or Smith.ai more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Virtual receptionist services set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/virtual-receptionist-services/compare/ruby-receptionists-vs-smith-ai" publisher: "Brandwave" --- # Ruby vs Smith.ai: Which is searched more? Is Ruby or Smith.ai more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Virtual receptionist services set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Ruby and Smith.ai - **Competitive set**: Virtual receptionist services - **Market**: Global - **Month measured**: Sep 2026 - **Ruby Share of Search**: 12.2% - **Smith.ai Share of Search**: 32.5% ## Is Ruby or Smith.ai more popular in search? - In September 2026, Smith.ai had more branded searches than Ruby among virtual receptionist services worldwide. Smith.ai had about 5,400 branded searches, while Ruby had 2,030. Smith.ai made up 32.5% of all virtual receptionist service searches we track, and Ruby accounted for 12.2%. - Smith.ai was ahead of Ruby in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide moved from 14.3% to 12.2%, and its estimated monthly branded searches moved from 3.1K to 2K. - Across the 12 months ending September 2026, Smith.ai’s share of searches among virtual receptionist services worldwide moved from 37.1% to 32.5%, and its estimated monthly branded searches moved from 8.1K to 5.4K. ## Top virtual receptionist services in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Ruby and Smith.ai were each mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Smith.ai was listed before Ruby in every answer. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Smith.ai | 1st | 3 of 3 | 1 of 2 | 4 of 5 | | Ruby | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | Abby Connect | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | AnswerConnect | 4th | 2 of 3 | 2 of 2 | 4 of 5 | | PATLive | 5th | 1 of 3 | 0 of 2 | 1 of 5 | ## Every AI answer about virtual receptionist services - Asked ChatGPT "Which virtual receptionist service should I use?": 1. Smith.ai, 2. Ruby, 3. Abby Connect, 4. AnswerConnect - Asked ChatGPT "What are the best virtual receptionist services?": 1. Smith.ai, 2. Ruby, 3. Abby Connect, 4. AnswerConnect, 5. PATLive - Asked ChatGPT "What's the best virtual receptionist service for answering business calls?": 1. Smith.ai, 2. Ruby, 3. Abby Connect - Searched Google, AI Overview "virtual receptionist services": 1. Abby Connect, 2. AnswerConnect, 3. Smith.ai, 4. Ruby - Searched Google, AI Overview "call answering service": 1. AnswerConnect Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for virtual receptionist services worldwide in September 2026? - In September 2026, AnswerConnect overtook Smith.ai to become the leader among virtual receptionist services worldwide, with 39.7% of the searches. - In September 2026, Smith.ai lost share of searches among virtual receptionist services worldwide, from 38.8% to 32.5%. - Ruby’s share of searches among virtual receptionist services worldwide has lost ground for 3 months in a row, from 13% to 12.2% in September 2026. ## Month by month | Month | Ruby estimated searches | Ruby Share of Search | Ruby rank | Smith.ai estimated searches | Smith.ai Share of Search | Smith.ai rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 3.1K | 14.3% | 3 | 8.1K | 37.1% | 1 | | Nov 2025 | 2.4K | 12.9% | 3 | 8.1K | 43.8% | 1 | | Dec 2025 | 2.6K | 14.1% | 3 | 8.1K | 43.2% | 1 | | Jan 2026 | 3.3K | 15.1% | 3 | 8.1K | 37.4% | 1 | | Feb 2026 | 3K | 14.6% | 3 | 8.1K | 39.3% | 1 | | Mar 2026 | 4.2K | 19.1% | 3 | 8.1K | 37.2% | 1 | | Apr 2026 | 3.7K | 18.5% | 3 | 6.6K | 33.4% | 2 | | May 2026 | 2.9K | 16.5% | 3 | 6.6K | 37.8% | 1 | | Jun 2026 | 2.1K | 13% | 3 | 6.6K | 40.2% | 1 | | Jul 2026 | 2.1K | 12.7% | 3 | 6.6K | 39.5% | 1 | | Aug 2026 | 2.1K | 12.5% | 3 | 6.6K | 38.8% | 1 | | Sep 2026 | 2K | 12.2% | 3 | 5.4K | 32.5% | 2 | ## How each brand is measured Brandwave collects information about searches that people make online using Ruby’s and Smith.ai’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Ruby**: Measured on the search terms “ruby answering service”, “ruby receptionists” and “ruby virtual receptionist”, summed into one figure. - **Smith.ai**: Measured on the search term “smith ai”. - [Ruby profile](/demand/global-en/brands/ruby-receptionists) - [Smith.ai profile](/demand/global-en/brands/smith-ai) - [All virtual receptionist services worldwide](/demand/global-en/categories/virtual-receptionist-services): The set both shares are measured inside, 5 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Ruby or Smith.ai more popular in search? In September 2026, Smith.ai had more branded searches than Ruby among virtual receptionist services worldwide. Smith.ai had about 5,400 branded searches, while Ruby had 2,030. Smith.ai made up 32.5% of all virtual receptionist service searches we track, and Ruby accounted for 12.2%. ## Cite this page Brandwave. "Ruby vs Smith.ai: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/virtual-receptionist-services/compare/ruby-receptionists-vs-smith-ai This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/virtual-receptionist-services/compare/ruby-receptionists-vs-smith-ai. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.