---
title: "Freshdesk vs Gorgias: Which is more popular by branded search?"
description: "Which is more popular in search, Freshdesk or Gorgias? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/categories/omnichannel-support-platforms/compare/freshdesk-vs-gorgias"
publisher: "Brandwave"
---

# Freshdesk vs Gorgias: Which is more popular by branded search?

Which is more popular in search, Freshdesk or Gorgias? Compare estimated monthly branded-search demand and Share of Search inside the Omnichannel support platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Compared**: Freshdesk and Gorgias
- **Competitive set**: Omnichannel support platforms
- **Market**: Global
- **Month measured**: Aug 2026
- **Freshdesk Share of Search**: 12.8%
- **Gorgias Share of Search**: 34.6%

## Which is more popular in search, Freshdesk or Gorgias?

- In August 2026, Gorgias had more branded searches than Freshdesk among omnichannel support platforms worldwide. Gorgias was estimated to have 168K branded searches compared to Freshdesk’s 62.1K, and held a 34.6% Share of Search versus Freshdesk’s 12.8%.
- Gorgias was ahead of Freshdesk in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among omnichannel support platforms worldwide moved from 16% to 12.8%, and its estimated monthly branded searches moved from 112K to 62.1K.
- Across the 11 months ending August 2026, Gorgias’ estimated Share of Search among omnichannel support platforms worldwide moved from 29.1% to 34.6%, and its estimated monthly branded searches moved from 203K to 168K.

## How did search popularity change for omnichannel support platforms worldwide in August 2026?

- In August 2026, Freshdesk gained estimated Share of Search among omnichannel support platforms worldwide, from 11.8% to 12.8%.
- In August 2026, Gorgias lost estimated Share of Search among omnichannel support platforms worldwide, from 39.1% to 34.6%.

## Month by month

| Month | Freshdesk estimated searches | Freshdesk Share of Search | Freshdesk rank | Gorgias estimated searches | Gorgias Share of Search | Gorgias rank |
| --- | --- | --- | --- | --- | --- | --- |
| Oct 2025 | 112K | 16% | 3 | 203K | 29.1% | 2 |
| Nov 2025 | 91.8K | 14% | 3 | 248K | 37.9% | 2 |
| Dec 2025 | 91.8K | 15.1% | 3 | 204K | 33.6% | 2 |
| Jan 2026 | 92.1K | 13.6% | 3 | 204K | 30.2% | 2 |
| Feb 2026 | 75.6K | 13.6% | 3 | 168K | 30.2% | 2 |
| Mar 2026 | 83.9K | 13.2% | 3 | 168K | 26.5% | 2 |
| Apr 2026 | 62.1K | 12.7% | 3 | 168K | 34.4% | 2 |
| May 2026 | 62.1K | 11.5% | 3 | 168K | 30.9% | 2 |
| Jun 2026 | 75.6K | 13.6% | 3 | 168K | 30.3% | 2 |
| Jul 2026 | 61.8K | 11.8% | 3 | 204K | 39.1% | 2 |
| Aug 2026 | 62.1K | 12.8% | 3 | 168K | 34.6% | 2 |
| Sep 2026 | — | — | — | — | — | — |

## How each brand is measured

Brandwave collects information about searches that people make online using Freshdesk’s and Gorgias’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

- **Freshdesk**: Measured on the search terms “freshdesk” and “freshdesk ticketing system”, summed into one figure.
- **Gorgias**: Measured on the search terms “gorgias”, “gorgias chat” and “gorgias helpdesk”, summed into one figure.

- [Freshdesk profile](/demand/global-en/brands/freshdesk)
- [Gorgias profile](/demand/global-en/brands/gorgias)
- [All omnichannel support platforms worldwide](/demand/global-en/categories/omnichannel-support-platforms): The set both shares are measured inside, 5 brands.

## Methodology

- [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which is more popular in search, Freshdesk or Gorgias?

In August 2026, Gorgias had more branded searches than Freshdesk among omnichannel support platforms worldwide. Gorgias was estimated to have 168K branded searches compared to Freshdesk’s 62.1K, and held a 34.6% Share of Search versus Freshdesk’s 12.8%.

## Cite this page

Brandwave. "Freshdesk vs Gorgias: Which is more popular by branded search?". https://gobrandwave.com/demand/global-en/categories/omnichannel-support-platforms/compare/freshdesk-vs-gorgias

This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/omnichannel-support-platforms/compare/freshdesk-vs-gorgias. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.