--- title: "Live chat software: Which are searched most?" description: "Compare the tools used to chat with website visitors. Share of Search among Tidio, Crisp, Intercom, LiveChat and Drift, the live chat software Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/live-chat-software" publisher: "Brandwave" --- # Live chat software: Which are searched most? Compare the tools used to chat with website visitors. Share of Search among Tidio, Crisp, Intercom, LiveChat and Drift, the live chat software Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Competitive set**: Live chat software - **Market**: Global - **Brands compared**: 5 - **Month measured**: Aug 2026 - **Highest Share of Search**: Tidio, 57.9% ## Which brand is most popular in search among live chat software worldwide? - In August 2026, Tidio was the most searched among live chat software worldwide, with an estimated 29.7K branded searches and 57.9% estimated Share of Search within this set. - Crisp is in 2nd place, 37.7 percentage points behind at 20.2% Share of Search. - Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat software worldwide decreased from 70.5% to 57.9%. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat software worldwide increased from 9.3% to 20.2%. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide increased from 7.2% to 11.7%. - Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat software worldwide decreased from 11.8% to 9.4%. - Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat software worldwide peaked at 77.6% in January 2026 and was lowest at 56.9% in June 2026. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat software worldwide peaked at 20.2% in August 2026 and was lowest at 6.1% in March 2026. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among live chat software worldwide peaked at 16.3% in June 2026 and was lowest at 6% in November 2025. - Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat software worldwide peaked at 17.1% in February 2026 and was lowest at 6.4% in April 2026. - Across the 11 months ending August 2026, Crisp rose from 3rd to 2nd among live chat software worldwide. - Across the 11 months ending August 2026, Intercom rose from 4th to 3rd among live chat software worldwide. - Across the 11 months ending August 2026, LiveChat fell from 2nd to 4th among live chat software worldwide. - Across the 11 months ending August 2026, Drift held steady: its estimated Share of Search among live chat software worldwide moved less than 0.5 percentage points. ## Compare search popularity between leading brands - [Tidio vs Crisp: compare search popularity](/demand/global-en/compare/crisp-vs-tidio): 57.9% against 20.2% Share of Search. - [Tidio vs Intercom: compare search popularity](/demand/global-en/compare/intercom-vs-tidio): 57.9% against 11.7% Share of Search. - [Tidio vs LiveChat: compare search popularity](/demand/global-en/compare/livechat-vs-tidio): 57.9% against 9.4% Share of Search. - [Crisp vs Intercom: compare search popularity](/demand/global-en/compare/crisp-vs-intercom): 20.2% against 11.7% Share of Search. - [Crisp vs LiveChat: compare search popularity](/demand/global-en/compare/crisp-vs-livechat): 20.2% against 9.4% Share of Search. - [Intercom vs LiveChat: compare search popularity](/demand/global-en/compare/intercom-vs-livechat): 11.7% against 9.4% Share of Search. ## How did search popularity change for live chat software worldwide in August 2026? - In August 2026, Crisp overtook Intercom to rank 2nd among live chat software worldwide, at 20.2%. - In August 2026, Tidio lost estimated Share of Search among live chat software worldwide, from 65.1% to 57.9%. - In August 2026, Intercom lost estimated Share of Search among live chat software worldwide, from 13.7% to 11.7%. - In August 2026, Drift lost estimated Share of Search among live chat software worldwide, from 1.3% to 0.76%. - Estimated monthly branded searches for LiveChat worldwide fell 46.7% over 11 measured months, from 9K to 4.8K in August 2026. ## Share of Search ranking | Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by | | --- | --- | --- | --- | --- | --- | | 1 | Tidio | 57.9% | 29.7K | -2.0% | Tidio | | 2 | Crisp | 20.2% | 10.4K | +108.0% | Crisp | | 3 | Intercom | 11.7% | 6K | -5.5% | Intercom | | 4 | LiveChat | 9.4% | 4.8K | +11.6% | LiveChat | | 5 | Drift | 0.76% | 390 | -33.9% | Drift | ## Historical estimated branded-search demand | Month | Brand | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Tidio | 53.5K | 70.5% | 1 | | Oct 2025 | LiveChat | 9K | 11.8% | 2 | | Oct 2025 | Crisp | 7.1K | 9.3% | 3 | | Oct 2025 | Intercom | 5.5K | 7.2% | 4 | | Oct 2025 | Drift | 880 | 1.2% | 5 | | Nov 2025 | Tidio | 53.6K | 73% | 1 | | Nov 2025 | LiveChat | 7.8K | 10.6% | 2 | | Nov 2025 | Crisp | 7.1K | 9.6% | 3 | | Nov 2025 | Intercom | 4.4K | 6% | 4 | | Nov 2025 | Drift | 590 | 0.8% | 5 | | Dec 2025 | Tidio | 44.7K | 74.4% | 1 | | Dec 2025 | Crisp | 5.8K | 9.6% | 2 | | Dec 2025 | LiveChat | 4.8K | 8% | 3 | | Dec 2025 | Intercom | 4.2K | 7% | 4 | | Dec 2025 | Drift | 590 | 0.98% | 5 | | Jan 2026 | Tidio | 53.9K | 77.6% | 1 | | Jan 2026 | LiveChat | 5.2K | 7.5% | 2 | | Jan 2026 | Intercom | 4.9K | 7.1% | 3 | | Jan 2026 | Crisp | 4.9K | 7% | 4 | | Jan 2026 | Drift | 590 | 0.85% | 5 | | Feb 2026 | Tidio | 44.8K | 68.3% | 1 | | Feb 2026 | LiveChat | 11.2K | 17.1% | 2 | | Feb 2026 | Intercom | 4.9K | 7.5% | 3 | | Feb 2026 | Crisp | 4.1K | 6.2% | 4 | | Feb 2026 | Drift | 590 | 0.9% | 5 | | Mar 2026 | Tidio | 57.9K | 70.2% | 1 | | Mar 2026 | LiveChat | 11.5K | 14% | 2 | | Mar 2026 | Intercom | 7.2K | 8.7% | 3 | | Mar 2026 | Crisp | 5K | 6.1% | 4 | | Mar 2026 | Drift | 880 | 1.1% | 5 | | Apr 2026 | Tidio | 53.3K | 76% | 1 | | Apr 2026 | Intercom | 6.8K | 9.8% | 2 | | Apr 2026 | Crisp | 5K | 7.1% | 3 | | Apr 2026 | LiveChat | 4.5K | 6.4% | 4 | | Apr 2026 | Drift | 480 | 0.68% | 5 | | May 2026 | Tidio | 44.5K | 70.1% | 1 | | May 2026 | Intercom | 8.8K | 13.9% | 2 | | May 2026 | LiveChat | 5.5K | 8.7% | 3 | | May 2026 | Crisp | 4.2K | 6.6% | 4 | | May 2026 | Drift | 480 | 0.76% | 5 | | Jun 2026 | Tidio | 36.6K | 56.9% | 1 | | Jun 2026 | Crisp | 10.5K | 16.3% | 2 | | Jun 2026 | Intercom | 10.5K | 16.3% | 3 | | Jun 2026 | LiveChat | 6.3K | 9.8% | 4 | | Jun 2026 | Drift | 390 | 0.61% | 5 | | Jul 2026 | Tidio | 30.3K | 65.1% | 1 | | Jul 2026 | Intercom | 6.4K | 13.7% | 2 | | Jul 2026 | Crisp | 5K | 10.7% | 3 | | Jul 2026 | LiveChat | 4.3K | 9.2% | 4 | | Jul 2026 | Drift | 590 | 1.3% | 5 | | Aug 2026 | Tidio | 29.7K | 57.9% | 1 | | Aug 2026 | Crisp | 10.4K | 20.2% | 2 | | Aug 2026 | Intercom | 6K | 11.7% | 3 | | Aug 2026 | LiveChat | 4.8K | 9.4% | 4 | | Aug 2026 | Drift | 390 | 0.76% | 5 | | Sep 2026 | Crisp | — | — | — | | Sep 2026 | Drift | — | — | — | | Sep 2026 | Intercom | — | — | — | | Sep 2026 | LiveChat | — | — | — | | Sep 2026 | Tidio | — | — | — | ## What is being compared - **Crisp**: Measured on the search terms “crisp chat” and “crisp live chat”, summed into one figure. - **Drift**: Measured on the search term “drift chat”. - **Intercom**: Measured on the search terms “intercom conversational marketing”, “intercom customer support”, “intercom fin”, “intercom fin ai”, “intercom website chat” and “intercom.com”, summed into one figure. - **LiveChat**: Measured on the search terms “livechat software” and “livechat.com”, summed into one figure. - **Tidio**: Measured on the search terms “tidio”, “tidio chat bot”, “tidio chatbot”, “tidio live chat”, “tidio lyro”, “tidio website chat” and “tidio.com”, summed into one figure. - [Crisp](/demand/global-en/brands/crisp) - [Drift](/demand/global-en/brands/drift) - [Intercom](/demand/global-en/brands/intercom) - [LiveChat](/demand/global-en/brands/livechat) - [Tidio](/demand/global-en/brands/tidio) ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which brand is most popular in search among live chat software worldwide? In August 2026, Tidio was the most searched among live chat software worldwide, with an estimated 29.7K branded searches and 57.9% estimated Share of Search within this set. These are worldwide searches for English-language branded terms. ## Cite this page Brandwave. "Live chat software: Which are searched most?". https://gobrandwave.com/demand/global-en/categories/live-chat-software This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/live-chat-software. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.