--- title: "Crisp vs Zendesk: Which is searched more?" description: "Is Crisp or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-zendesk" publisher: "Brandwave" --- # Crisp vs Zendesk: Which is searched more? Is Crisp or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Crisp and Zendesk - **Competitive set**: Live chat platforms - **Market**: Global - **Month measured**: Sep 2026 - **Crisp Share of Search**: 0.76% - **Zendesk Share of Search**: 69.2% ## Is Crisp or Zendesk more popular in search? - In September 2026, Zendesk had more branded searches than Crisp among live chat platforms worldwide. Zendesk had about 301,000 branded searches, while Crisp had 3,290. Zendesk made up 69.2% of all live chat platform searches we track, and Crisp accounted for 0.76%. - Zendesk was ahead of Crisp in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms worldwide moved from 1.4% to 0.76%, and its estimated monthly branded searches moved from 7.1K to 3.3K. - Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms worldwide moved from 73% to 69.2%, and its estimated monthly branded searches moved from 369K to 301K. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. Crisp was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Crisp was listed before Zendesk in three out of five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%. - In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%. ## Month by month | Month | Crisp estimated searches | Crisp Share of Search | Crisp rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 7.1K | 1.4% | 5 | 369K | 73% | 1 | | Nov 2025 | 7.1K | 1.6% | 5 | 302K | 69.2% | 1 | | Dec 2025 | 5.8K | 1.4% | 5 | 302K | 71.7% | 1 | | Jan 2026 | 4.9K | 0.98% | 5 | 369K | 73.9% | 1 | | Feb 2026 | 4.1K | 1% | 6 | 302K | 74.2% | 1 | | Mar 2026 | 5K | 1% | 6 | 369K | 75.9% | 1 | | Apr 2026 | 5K | 1.4% | 5 | 247K | 71.1% | 1 | | May 2026 | 4.2K | 1.1% | 5 | 301K | 76.8% | 1 | | Jun 2026 | 10.5K | 2.5% | 4 | 301K | 71.9% | 1 | | Jul 2026 | 5K | 1.5% | 5 | 246K | 72.2% | 1 | | Aug 2026 | 10.4K | 3.1% | 4 | 246K | 73% | 1 | | Sep 2026 | 3.3K | 0.76% | 5 | 301K | 69.2% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using Crisp’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Crisp**: Measured on the search terms “crisp chat” and “crisp live chat”, summed into one figure. - **Zendesk**: Measured on the search terms “zendesk” and “zendesk suite”, summed into one figure. - [Crisp profile](/demand/global-en/brands/crisp) - [Zendesk profile](/demand/global-en/brands/zendesk) - [All live chat platforms worldwide](/demand/global-en/categories/live-chat-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Crisp or Zendesk more popular in search? In September 2026, Zendesk had more branded searches than Crisp among live chat platforms worldwide. Zendesk had about 301,000 branded searches, while Crisp had 3,290. Zendesk made up 69.2% of all live chat platform searches we track, and Crisp accounted for 0.76%. ## Cite this page Brandwave. "Crisp vs Zendesk: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.