--- title: "Crisp vs Intercom: Which is searched more?" description: "Is Crisp or Intercom more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-intercom" publisher: "Brandwave" --- # Crisp vs Intercom: Which is searched more? Is Crisp or Intercom more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the Live chat platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Crisp and Intercom - **Competitive set**: Live chat platforms - **Market**: Global - **Month measured**: Sep 2026 - **Crisp Share of Search**: 0.76% - **Intercom Share of Search**: <0.01% ## Is Crisp or Intercom more popular in search? - In September 2026, Crisp had more branded searches than Intercom among live chat platforms worldwide. Crisp had about 3,290 branded searches, while Intercom had 10. Crisp made up 0.76% of all live chat platform searches we track, and Intercom accounted for <0.01%. - Crisp was ahead of Intercom in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Crisp’s share of searches among live chat platforms worldwide moved from 1.4% to 0.76%, and its estimated monthly branded searches moved from 7.1K to 3.3K. - Across the 12 months ending September 2026, Intercom’s share of searches among live chat platforms worldwide moved from 0% to <0.01%, and its estimated monthly branded searches moved from 0 to 10. ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Crisp was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Crisp and Intercom were each listed first in two of the four answers that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%. ## Month by month | Month | Crisp estimated searches | Crisp Share of Search | Crisp rank | Intercom estimated searches | Intercom Share of Search | Intercom rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 7.1K | 1.4% | 5 | 0 | 0% | 9 | | Nov 2025 | 7.1K | 1.6% | 5 | 10 | <0.01% | 9 | | Dec 2025 | 5.8K | 1.4% | 5 | 10 | <0.01% | 9 | | Jan 2026 | 4.9K | 0.98% | 5 | 10 | <0.01% | 9 | | Feb 2026 | 4.1K | 1% | 6 | 10 | <0.01% | 9 | | Mar 2026 | 5K | 1% | 6 | 20 | <0.01% | 9 | | Apr 2026 | 5K | 1.4% | 5 | 30 | <0.01% | 9 | | May 2026 | 4.2K | 1.1% | 5 | 20 | <0.01% | 9 | | Jun 2026 | 10.5K | 2.5% | 4 | 10 | <0.01% | 9 | | Jul 2026 | 5K | 1.5% | 5 | 0 | 0% | 9 | | Aug 2026 | 10.4K | 3.1% | 4 | 10 | <0.01% | 9 | | Sep 2026 | 3.3K | 0.76% | 5 | 10 | <0.01% | 9 | ## How each brand is measured Brandwave collects information about searches that people make online using Crisp’s and Intercom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Crisp**: Measured on the search terms “crisp chat” and “crisp live chat”, summed into one figure. - **Intercom**: Measured on the search term “intercom conversational marketing”. - [Crisp profile](/demand/global-en/brands/crisp) - [Intercom profile](/demand/global-en/brands/intercom) - [All live chat platforms worldwide](/demand/global-en/categories/live-chat-platforms): The set both shares are measured inside, 9 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Crisp or Intercom more popular in search? In September 2026, Crisp had more branded searches than Intercom among live chat platforms worldwide. Crisp had about 3,290 branded searches, while Intercom had 10. Crisp made up 0.76% of all live chat platform searches we track, and Intercom accounted for <0.01%. ## Cite this page Brandwave. "Crisp vs Intercom: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-intercom This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/live-chat-platforms/compare/crisp-vs-intercom. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.