--- title: "Live chat platforms: Which brands are most popular in search?" description: "Compare customer chat tools for answering website questions and converting visitors. Share of Search among tawk.to, Tidio, Crisp, LiveChat and Olark, the live chat platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/live-chat-platforms" publisher: "Brandwave" --- # Live chat platforms: Which brands are most popular in search? Compare customer chat tools for answering website questions and converting visitors. Share of Search among tawk.to, Tidio, Crisp, LiveChat and Olark, the live chat platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Competitive set**: Live chat platforms - **Market**: Global - **Brands compared**: 5 - **Month measured**: Aug 2026 - **Highest Share of Search**: tawk.to, 49.3% ## Which brand is most popular in search among live chat platforms worldwide? - In August 2026, tawk.to was the most searched among live chat platforms worldwide, with an estimated 45.9K branded searches and 49.3% estimated Share of Search within this set. - Tidio is in 2nd place, 17.4 percentage points behind at 31.9% Share of Search. - Across the 11 months ending August 2026, tawk.to’s estimated Share of Search among live chat platforms worldwide increased from 45.7% to 49.3%. - Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat platforms worldwide decreased from 39.6% to 31.9%. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide increased from 5.2% to 11.2%. - Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat platforms worldwide decreased from 6.7% to 5.2%. - Across the 11 months ending August 2026, tawk.to’s estimated Share of Search among live chat platforms worldwide peaked at 59.2% in July 2026 and was lowest at 37.7% in April 2026. - Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat platforms worldwide peaked at 50.6% in April 2026 and was lowest at 29.1% in July 2026. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide peaked at 11.2% in August 2026 and was lowest at 3.6% in February 2026. - Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat platforms worldwide peaked at 10% in February 2026 and was lowest at 4% in January 2026. - Across the 11 months ending August 2026, Crisp rose from 4th to 3rd among live chat platforms worldwide. - Across the 11 months ending August 2026, LiveChat fell from 3rd to 4th among live chat platforms worldwide. - Across the 11 months ending August 2026, Olark held steady: its estimated Share of Search among live chat platforms worldwide moved less than 0.5 percentage points. ## Compare search popularity between leading brands - [tawk.to vs Tidio: compare search popularity](/demand/global-en/compare/tawk-to-vs-tidio): 49.3% against 31.9% Share of Search. - [tawk.to vs Crisp: compare search popularity](/demand/global-en/compare/crisp-vs-tawk-to): 49.3% against 11.2% Share of Search. - [tawk.to vs LiveChat: compare search popularity](/demand/global-en/compare/livechat-vs-tawk-to): 49.3% against 5.2% Share of Search. - [tawk.to vs Olark: compare search popularity](/demand/global-en/compare/olark-vs-tawk-to): 49.3% against 2.5% Share of Search. - [Tidio vs Crisp: compare search popularity](/demand/global-en/compare/crisp-vs-tidio): 31.9% against 11.2% Share of Search. - [Tidio vs LiveChat: compare search popularity](/demand/global-en/compare/livechat-vs-tidio): 31.9% against 5.2% Share of Search. - [Tidio vs Olark: compare search popularity](/demand/global-en/compare/olark-vs-tidio): 31.9% against 2.5% Share of Search. - [Crisp vs LiveChat: compare search popularity](/demand/global-en/compare/crisp-vs-livechat): 11.2% against 5.2% Share of Search. - [Crisp vs Olark: compare search popularity](/demand/global-en/compare/crisp-vs-olark): 11.2% against 2.5% Share of Search. - [LiveChat vs Olark: compare search popularity](/demand/global-en/compare/livechat-vs-olark): 5.2% against 2.5% Share of Search. ## How did search popularity change for live chat platforms worldwide in August 2026? - In August 2026, Crisp gained estimated Share of Search among live chat platforms worldwide, from 4.8% to 11.2%. - In August 2026, Tidio gained estimated Share of Search among live chat platforms worldwide, from 29.1% to 31.9%. - In August 2026, LiveChat gained estimated Share of Search among live chat platforms worldwide, from 4.1% to 5.2%. - In August 2026, tawk.to lost estimated Share of Search among live chat platforms worldwide, from 59.2% to 49.3%. - Estimated monthly branded searches for Olark worldwide fell 40.7% over 11 measured months, from 3.9K to 2.3K in August 2026. ## Share of Search ranking | Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by | | --- | --- | --- | --- | --- | --- | | 1 | tawk.to | 49.3% | 45.9K | -25.5% | tawk.to | | 2 | Tidio | 31.9% | 29.7K | -2.0% | Tidio | | 3 | Crisp | 11.2% | 10.4K | +108.0% | Crisp | | 4 | LiveChat | 5.2% | 4.8K | +11.6% | LiveChat | | 5 | Olark | 2.5% | 2.3K | -20.5% | Olark | ## Historical estimated branded-search demand | Month | Brand | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | tawk.to | 61.8K | 45.7% | 1 | | Oct 2025 | Tidio | 53.5K | 39.6% | 2 | | Oct 2025 | LiveChat | 9K | 6.7% | 3 | | Oct 2025 | Crisp | 7.1K | 5.2% | 4 | | Oct 2025 | Olark | 3.9K | 2.9% | 5 | | Nov 2025 | tawk.to | 61.5K | 46.2% | 1 | | Nov 2025 | Tidio | 53.6K | 40.3% | 2 | | Nov 2025 | LiveChat | 7.8K | 5.9% | 3 | | Nov 2025 | Crisp | 7.1K | 5.3% | 4 | | Nov 2025 | Olark | 3.2K | 2.4% | 5 | | Dec 2025 | tawk.to | 61.5K | 51.5% | 1 | | Dec 2025 | Tidio | 44.7K | 37.4% | 2 | | Dec 2025 | Crisp | 5.8K | 4.8% | 3 | | Dec 2025 | LiveChat | 4.8K | 4% | 4 | | Dec 2025 | Olark | 2.6K | 2.2% | 5 | | Jan 2026 | tawk.to | 62.9K | 48.3% | 1 | | Jan 2026 | Tidio | 53.9K | 41.4% | 2 | | Jan 2026 | LiveChat | 5.2K | 4% | 3 | | Jan 2026 | Crisp | 4.9K | 3.8% | 4 | | Jan 2026 | Olark | 3.2K | 2.5% | 5 | | Feb 2026 | tawk.to | 48.6K | 43.4% | 1 | | Feb 2026 | Tidio | 44.8K | 40% | 2 | | Feb 2026 | LiveChat | 11.2K | 10% | 3 | | Feb 2026 | Crisp | 4.1K | 3.6% | 4 | | Feb 2026 | Olark | 3.4K | 3% | 5 | | Mar 2026 | Tidio | 57.9K | 44.4% | 1 | | Mar 2026 | tawk.to | 52.6K | 40.4% | 2 | | Mar 2026 | LiveChat | 11.5K | 8.8% | 3 | | Mar 2026 | Crisp | 5K | 3.8% | 4 | | Mar 2026 | Olark | 3.4K | 2.6% | 5 | | Apr 2026 | Tidio | 53.3K | 50.6% | 1 | | Apr 2026 | tawk.to | 39.7K | 37.7% | 2 | | Apr 2026 | Crisp | 5K | 4.7% | 3 | | Apr 2026 | LiveChat | 4.5K | 4.3% | 4 | | Apr 2026 | Olark | 2.8K | 2.7% | 5 | | May 2026 | Tidio | 44.5K | 44.5% | 1 | | May 2026 | tawk.to | 43K | 43% | 2 | | May 2026 | LiveChat | 5.5K | 5.5% | 3 | | May 2026 | Crisp | 4.2K | 4.2% | 4 | | May 2026 | Olark | 2.9K | 2.9% | 5 | | Jun 2026 | tawk.to | 68.6K | 54.9% | 1 | | Jun 2026 | Tidio | 36.6K | 29.3% | 2 | | Jun 2026 | Crisp | 10.5K | 8.4% | 3 | | Jun 2026 | LiveChat | 6.3K | 5% | 4 | | Jun 2026 | Olark | 3K | 2.4% | 5 | | Jul 2026 | tawk.to | 61.6K | 59.2% | 1 | | Jul 2026 | Tidio | 30.3K | 29.1% | 2 | | Jul 2026 | Crisp | 5K | 4.8% | 3 | | Jul 2026 | LiveChat | 4.3K | 4.1% | 4 | | Jul 2026 | Olark | 2.9K | 2.8% | 5 | | Aug 2026 | tawk.to | 45.9K | 49.3% | 1 | | Aug 2026 | Tidio | 29.7K | 31.9% | 2 | | Aug 2026 | Crisp | 10.4K | 11.2% | 3 | | Aug 2026 | LiveChat | 4.8K | 5.2% | 4 | | Aug 2026 | Olark | 2.3K | 2.5% | 5 | | Sep 2026 | Crisp | — | — | — | | Sep 2026 | LiveChat | — | — | — | | Sep 2026 | Olark | — | — | — | | Sep 2026 | tawk.to | — | — | — | | Sep 2026 | Tidio | — | — | — | ## What is being compared - **Crisp**: Measured on the search terms “crisp chat” and “crisp live chat”, summed into one figure. - **LiveChat**: Measured on the search terms “livechat software” and “livechat.com”, summed into one figure. - **Olark**: Measured on the search terms “olark” and “olark chat”, summed into one figure. - **tawk.to**: Measured on the search terms “tawk.to” and “tawk.to live chat”, summed into one figure. - **Tidio**: Measured on the search terms “tidio”, “tidio chat bot”, “tidio chatbot”, “tidio live chat”, “tidio lyro”, “tidio website chat” and “tidio.com”, summed into one figure. - [Crisp](/demand/global-en/brands/crisp) - [LiveChat](/demand/global-en/brands/livechat) - [Olark](/demand/global-en/brands/olark) - [tawk.to](/demand/global-en/brands/tawk-to) - [Tidio](/demand/global-en/brands/tidio) ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which brand is most popular in search among live chat platforms worldwide? In August 2026, tawk.to was the most searched among live chat platforms worldwide, with an estimated 45.9K branded searches and 49.3% estimated Share of Search within this set. Worldwide · English terms: these are worldwide searches for English-language branded terms. ## Cite this page Brandwave. "Live chat platforms: Which brands are most popular in search?". https://gobrandwave.com/demand/global-en/categories/live-chat-platforms This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/live-chat-platforms. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.