--- title: "Freshservice vs Jira Service Management: Which is searched more?" description: "Which is more popular in search, Freshservice or Jira Service Management? Compare estimated monthly branded-search demand and Share of Search inside the IT service management tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/it-service-management-tools/compare/freshservice-vs-jira-service-management" publisher: "Brandwave" --- # Freshservice vs Jira Service Management: Which is searched more? Which is more popular in search, Freshservice or Jira Service Management? Compare estimated monthly branded-search demand and Share of Search inside the IT service management tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Freshservice and Jira Service Management - **Competitive set**: IT service management tools - **Market**: Global - **Month measured**: Sep 2026 - **Freshservice Share of Search**: 8.4% - **Jira Service Management Share of Search**: 1.4% ## Which is more popular in search, Freshservice or Jira Service Management? - In September 2026, Freshservice had more branded searches than Jira Service Management among IT service management tools worldwide. Freshservice was estimated to have 40.5K branded searches compared to Jira Service Management’s 6.6K, and held an 8.4% Share of Search versus Jira Service Management’s 1.4%. - Freshservice was ahead of Jira Service Management in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Freshservice’s estimated Share of Search among IT service management tools worldwide moved from 7.1% to 8.4%, and its estimated monthly branded searches held steady at 40.5K. - Across the 12 months ending September 2026, Jira Service Management’s estimated Share of Search among IT service management tools worldwide held steady at 1.4%, and its estimated monthly branded searches moved from 8.1K to 6.6K. ## How did search popularity change for IT service management tools worldwide in September 2026? - In September 2026, HaloITSM overtook Jira Service Management to rank 4th among IT service management tools worldwide, with 1.7% estimated Share of Search. - In September 2026, Freshservice gained estimated Share of Search among IT service management tools worldwide, from 7.1% to 8.4%. - Estimated monthly branded searches for Jira Service Management worldwide fell 18.5% over 12 measured months, from 8.1K to 6.6K in September 2026. ## Month by month | Month | Freshservice estimated searches | Freshservice Share of Search | Freshservice rank | Jira Service Management estimated searches | Jira Service Management Share of Search | Jira Service Management rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 40.5K | 7.1% | 3 | 8.1K | 1.4% | 4 | | Nov 2025 | 33.1K | 7% | 3 | 8.1K | 1.7% | 4 | | Dec 2025 | 33.1K | 7% | 3 | 6.6K | 1.4% | 4 | | Jan 2026 | 40.5K | 7.2% | 3 | 8.1K | 1.4% | 4 | | Feb 2026 | 33.1K | 6% | 3 | 8.1K | 1.5% | 4 | | Mar 2026 | 40.5K | 7% | 3 | 8.1K | 1.4% | 4 | | Apr 2026 | 40.5K | 6.1% | 3 | 6.6K | 1% | 4 | | May 2026 | 40.5K | 6.1% | 3 | 6.6K | 1% | 4 | | Jun 2026 | 40.5K | 6.1% | 3 | 6.6K | 1% | 4 | | Jul 2026 | 33.1K | 6% | 3 | 5.4K | 0.98% | 4 | | Aug 2026 | 33.1K | 7.1% | 3 | 5.4K | 1.2% | 4 | | Sep 2026 | 40.5K | 8.4% | 3 | 6.6K | 1.4% | 5 | ## How each brand is measured Brandwave collects information about searches that people make online using Freshservice’s and Jira Service Management’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Freshservice**: Measured on the search term “freshservice”. - **Jira Service Management**: Measured on the search term “jira service desk”. - [Freshservice profile](/demand/global-en/brands/freshservice) - [Jira Service Management profile](/demand/global-en/brands/jira-service-management) - [All IT service management tools worldwide](/demand/global-en/categories/it-service-management-tools): The set both shares are measured inside, 5 brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Which is more popular in search, Freshservice or Jira Service Management? In September 2026, Freshservice had more branded searches than Jira Service Management among IT service management tools worldwide. Freshservice was estimated to have 40.5K branded searches compared to Jira Service Management’s 6.6K, and held an 8.4% Share of Search versus Jira Service Management’s 1.4%. ## Cite this page Brandwave. "Freshservice vs Jira Service Management: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/it-service-management-tools/compare/freshservice-vs-jira-service-management This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/it-service-management-tools/compare/freshservice-vs-jira-service-management. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.