---
title: "Customer review platforms: Which are searched most?"
description: "Compare the customer review platforms people choose between. Share of Search among Trustpilot, G2, Birdeye, Capterra, Yotpo, Judge.me, Feefo, Okendo and Reviews.io, the customer review platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/categories/customer-review-platforms"
publisher: "Brandwave"
---

# Customer review platforms: Which are searched most?

Compare the customer review platforms people choose between. Share of Search among Trustpilot, G2, Birdeye, Capterra, Yotpo, Judge.me, Feefo, Okendo and Reviews.io, the customer review platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Competitive set**: Customer review platforms
- **Market**: Global
- **Brands compared**: 9
- **Month measured**: Sep 2026
- **Highest Share of Search**: Trustpilot, 81.5%

## Which brand is most popular in search among customer review platforms worldwide?

- In September 2026, Trustpilot was the most searched among customer review platforms worldwide, with an estimated 2.7M branded searches, 81.5% of all searches for the nine we track.
- G2 is in 2nd place, 67.9 percentage points behind at 13.6%.
- Across the 12 months ending September 2026, Trustpilot’s share of searches among customer review platforms worldwide decreased from 83.6% to 81.5%.
- Across the 12 months ending September 2026, G2’s share of searches among customer review platforms worldwide increased from 11.5% to 13.6%.
- Across the 12 months ending September 2026, Trustpilot’s share of searches among customer review platforms worldwide peaked at 88.1% in November 2025 and was lowest at 81.5% in September 2026.
- Across the 12 months ending September 2026, G2’s share of searches among customer review platforms worldwide peaked at 13.8% in May 2026 and was lowest at 8.1% in November 2025.
- Across the 12 months ending September 2026, Birdeye’s share of searches among customer review platforms worldwide peaked at 4% in March 2026 and was lowest at 1.5% in June 2026.
- Across the 12 months ending September 2026, Birdeye, Capterra, Yotpo, Judge.me, Feefo, Okendo and Reviews.io held steady: their share of searches among customer review platforms worldwide each moved less than 0.5 percentage points.

## Top customer review platforms in ChatGPT and Google AI Overviews

In Brandwave's three ChatGPT questions and two Google AI Overviews, Trustpilot appeared every time. Trustpilot was recommended most often, coming first in three out of four answers that gave a list. Birdeye was second, and G2 was third. Feefo, which ranked seventh in searches, was not mentioned at all.

Brands get a higher AI rank if they are mentioned earlier in the answers that list options.

| Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it |
| --- | --- | --- | --- | --- |
| Trustpilot | 1st | 3 of 3 | 2 of 2 | 5 of 5 |
| Birdeye | 2nd | 3 of 3 | 0 of 2 | 3 of 5 |
| G2 | 3rd | 2 of 3 | 1 of 2 | 3 of 5 |
| Capterra | 4th | 2 of 3 | 1 of 2 | 3 of 5 |
| Reviews.io | 5th | 1 of 3 | 1 of 2 | 2 of 5 |
| Judge.me | 6th | 2 of 3 | 0 of 2 | 2 of 5 |
| Yotpo | 7th | 1 of 3 | 0 of 2 | 1 of 5 |
| Feefo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 |
| Okendo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 |

## Every AI answer about customer review platforms

- Asked ChatGPT "Which customer review platform should I use?": 1. Trustpilot, 2. Birdeye, 3. G2
- Asked ChatGPT "What are the best customer review platforms?": 1. Trustpilot, 2. G2, 3. Capterra, 4. Birdeye, 5. Yotpo, 6. Judge.me, 7. Reviews.io
- Asked ChatGPT "What's the best customer review platform for customer reviews collection?": 1. Birdeye, 2. Trustpilot, 3. Judge.me, 4. Capterra
- Searched Google, AI Overview "best review platform": 1. Trustpilot, 2. Reviews.io, 3. G2, 4. Capterra
- Searched Google, AI Overview "customer review software": 1. Trustpilot

Not named in any answer: Feefo and Okendo.

Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026.

## Compare search popularity between leading brands

- [Trustpilot vs G2: compare search popularity](/demand/global-en/compare/g2-vs-trustpilot): 81.5% against 13.6% Share of Search.
- [Trustpilot vs Birdeye: compare search popularity](/demand/global-en/compare/birdeye-vs-trustpilot): 81.5% against 2.2% Share of Search.
- [G2 vs Birdeye: compare search popularity](/demand/global-en/compare/birdeye-vs-g2): 13.6% against 2.2% Share of Search.

## How did search popularity change for customer review platforms worldwide in September 2026?

- In September 2026, G2 gained share of searches among customer review platforms worldwide, from 11.6% to 13.6%.
- In September 2026, Birdeye gained share of searches among customer review platforms worldwide, from 1.5% to 2.2%.
- In September 2026, Trustpilot lost share of searches among customer review platforms worldwide, from 84.3% to 81.5%.
- Estimated monthly branded searches for Reviews.io worldwide fell 33.3% over 12 measured months, from 5.4K to 3.6K in September 2026.
- Estimated monthly branded searches for Yotpo worldwide fell 33.2% over 12 measured months, from 27.1K to 18.1K in September 2026.
- Estimated monthly branded searches for Feefo worldwide fell 18.2% over 12 measured months, from 9.9K to 8.1K in September 2026.

## Share of Search ranking

| Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by |
| --- | --- | --- | --- | --- | --- |
| 1 | Trustpilot | 81.5% | 2.7M | 0.0% | Trustpilot |
| 2 | G2 | 13.6% | 458K | +21.8% | G2 |
| 3 | Birdeye | 2.2% | 74K | +49.5% | Birdeye |
| 4 | Capterra | 1.2% | 40.5K | +22.4% | Capterra |
| 5 | Yotpo | 0.54% | 18.1K | 0.0% | Yotpo |
| 6 | Judge.me | 0.36% | 12.1K | 0.0% | Judge.me |
| 7 | Feefo | 0.24% | 8.1K | 0.0% | Feefo |
| 8 | Okendo | 0.2% | 6.6K | -18.5% | Okendo |
| 9 | Reviews.io | 0.11% | 3.6K | 0.0% | Reviews.io |

## Historical estimated branded-search demand

| Month | Brand | Estimated monthly branded searches | Share of Search | Rank |
| --- | --- | --- | --- | --- |
| Oct 2025 | Trustpilot | 2.7M | 83.6% | 1 |
| Oct 2025 | G2 | 376K | 11.5% | 2 |
| Oct 2025 | Birdeye | 60.5K | 1.8% | 3 |
| Oct 2025 | Capterra | 40.5K | 1.2% | 4 |
| Oct 2025 | Yotpo | 27.1K | 0.83% | 5 |
| Oct 2025 | Judge.me | 12.1K | 0.37% | 6 |
| Oct 2025 | Feefo | 9.9K | 0.3% | 7 |
| Oct 2025 | Okendo | 6.6K | 0.2% | 8 |
| Oct 2025 | Reviews.io | 5.4K | 0.16% | 9 |
| Nov 2025 | Trustpilot | 3.4M | 88.1% | 1 |
| Nov 2025 | G2 | 308K | 8.1% | 2 |
| Nov 2025 | Birdeye | 60.5K | 1.6% | 3 |
| Nov 2025 | Capterra | 33.1K | 0.87% | 4 |
| Nov 2025 | Yotpo | 22.2K | 0.58% | 5 |
| Nov 2025 | Feefo | 9.9K | 0.26% | 6 |
| Nov 2025 | Judge.me | 9.9K | 0.26% | 7 |
| Nov 2025 | Okendo | 5.4K | 0.14% | 8 |
| Nov 2025 | Reviews.io | 4.4K | 0.12% | 9 |
| Dec 2025 | Trustpilot | 2.7M | 86.1% | 1 |
| Dec 2025 | G2 | 308K | 9.7% | 2 |
| Dec 2025 | Birdeye | 49.5K | 1.6% | 3 |
| Dec 2025 | Capterra | 33.1K | 1% | 4 |
| Dec 2025 | Yotpo | 22.2K | 0.7% | 5 |
| Dec 2025 | Judge.me | 12.1K | 0.38% | 6 |
| Dec 2025 | Feefo | 8.1K | 0.25% | 7 |
| Dec 2025 | Okendo | 5.4K | 0.17% | 8 |
| Dec 2025 | Reviews.io | 3.6K | 0.11% | 9 |
| Jan 2026 | Trustpilot | 3.4M | 87.8% | 1 |
| Jan 2026 | G2 | 309K | 8.1% | 2 |
| Jan 2026 | Birdeye | 60.5K | 1.6% | 3 |
| Jan 2026 | Capterra | 40.5K | 1.1% | 4 |
| Jan 2026 | Yotpo | 22.2K | 0.58% | 5 |
| Jan 2026 | Judge.me | 12.1K | 0.32% | 6 |
| Jan 2026 | Feefo | 9.9K | 0.26% | 7 |
| Jan 2026 | Okendo | 6.6K | 0.17% | 8 |
| Jan 2026 | Reviews.io | 4.4K | 0.12% | 9 |
| Feb 2026 | Trustpilot | 2.7M | 87.3% | 1 |
| Feb 2026 | G2 | 254K | 8.1% | 2 |
| Feb 2026 | Birdeye | 60.5K | 1.9% | 3 |
| Feb 2026 | Capterra | 33.1K | 1.1% | 4 |
| Feb 2026 | Yotpo | 22.2K | 0.71% | 5 |
| Feb 2026 | Judge.me | 12.1K | 0.39% | 6 |
| Feb 2026 | Feefo | 8.1K | 0.26% | 7 |
| Feb 2026 | Okendo | 5.4K | 0.17% | 8 |
| Feb 2026 | Reviews.io | 4.4K | 0.14% | 9 |
| Mar 2026 | Trustpilot | 2.7M | 81.8% | 1 |
| Mar 2026 | G2 | 376K | 11.2% | 2 |
| Mar 2026 | Birdeye | 135K | 4% | 3 |
| Mar 2026 | Capterra | 40.5K | 1.2% | 4 |
| Mar 2026 | Yotpo | 22.2K | 0.66% | 5 |
| Mar 2026 | Feefo | 12.1K | 0.36% | 6 |
| Mar 2026 | Judge.me | 12.1K | 0.36% | 7 |
| Mar 2026 | Okendo | 6.6K | 0.2% | 8 |
| Mar 2026 | Reviews.io | 4.4K | 0.13% | 9 |
| Apr 2026 | Trustpilot | 2.7M | 84% | 1 |
| Apr 2026 | G2 | 378K | 11.6% | 2 |
| Apr 2026 | Birdeye | 49.5K | 1.5% | 3 |
| Apr 2026 | Capterra | 40.5K | 1.2% | 4 |
| Apr 2026 | Yotpo | 22.2K | 0.68% | 5 |
| Apr 2026 | Judge.me | 12.1K | 0.37% | 6 |
| Apr 2026 | Feefo | 8.1K | 0.25% | 7 |
| Apr 2026 | Okendo | 6.6K | 0.2% | 8 |
| Apr 2026 | Reviews.io | 3.6K | 0.11% | 9 |
| May 2026 | Trustpilot | 2.7M | 81.7% | 1 |
| May 2026 | G2 | 462K | 13.8% | 2 |
| May 2026 | Birdeye | 60.5K | 1.8% | 3 |
| May 2026 | Capterra | 40.5K | 1.2% | 4 |
| May 2026 | Yotpo | 22.2K | 0.66% | 5 |
| May 2026 | Judge.me | 12.1K | 0.36% | 6 |
| May 2026 | Feefo | 6.6K | 0.2% | 7 |
| May 2026 | Okendo | 6.6K | 0.2% | 8 |
| May 2026 | Reviews.io | 3.6K | 0.11% | 9 |
| Jun 2026 | Trustpilot | 2.7M | 82% | 1 |
| Jun 2026 | G2 | 458K | 13.7% | 2 |
| Jun 2026 | Birdeye | 49.5K | 1.5% | 3 |
| Jun 2026 | Capterra | 40.5K | 1.2% | 4 |
| Jun 2026 | Yotpo | 22.2K | 0.66% | 5 |
| Jun 2026 | Judge.me | 12.1K | 0.36% | 6 |
| Jun 2026 | Feefo | 8.1K | 0.24% | 7 |
| Jun 2026 | Okendo | 6.6K | 0.2% | 8 |
| Jun 2026 | Reviews.io | 4.4K | 0.13% | 9 |
| Jul 2026 | Trustpilot | 2.7M | 82% | 1 |
| Jul 2026 | G2 | 458K | 13.7% | 2 |
| Jul 2026 | Birdeye | 49.5K | 1.5% | 3 |
| Jul 2026 | Capterra | 40.5K | 1.2% | 4 |
| Jul 2026 | Yotpo | 22.2K | 0.66% | 5 |
| Jul 2026 | Judge.me | 12.1K | 0.36% | 6 |
| Jul 2026 | Feefo | 6.6K | 0.2% | 7 |
| Jul 2026 | Okendo | 6.6K | 0.2% | 8 |
| Jul 2026 | Reviews.io | 4.4K | 0.13% | 9 |
| Aug 2026 | Trustpilot | 2.7M | 84.3% | 1 |
| Aug 2026 | G2 | 376K | 11.6% | 2 |
| Aug 2026 | Birdeye | 49.5K | 1.5% | 3 |
| Aug 2026 | Capterra | 33.1K | 1% | 4 |
| Aug 2026 | Yotpo | 18.1K | 0.56% | 5 |
| Aug 2026 | Judge.me | 12.1K | 0.37% | 6 |
| Aug 2026 | Feefo | 8.1K | 0.25% | 7 |
| Aug 2026 | Okendo | 8.1K | 0.25% | 8 |
| Aug 2026 | Reviews.io | 3.6K | 0.11% | 9 |
| Sep 2026 | Trustpilot | 2.7M | 81.5% | 1 |
| Sep 2026 | G2 | 458K | 13.6% | 2 |
| Sep 2026 | Birdeye | 74K | 2.2% | 3 |
| Sep 2026 | Capterra | 40.5K | 1.2% | 4 |
| Sep 2026 | Yotpo | 18.1K | 0.54% | 5 |
| Sep 2026 | Judge.me | 12.1K | 0.36% | 6 |
| Sep 2026 | Feefo | 8.1K | 0.24% | 7 |
| Sep 2026 | Okendo | 6.6K | 0.2% | 8 |
| Sep 2026 | Reviews.io | 3.6K | 0.11% | 9 |

## What is being compared

- **Birdeye**: Measured on the search term “birdeye”.
- **Capterra**: Measured on the search term “capterra”.
- **Feefo**: Measured on the search term “feefo”.
- **G2**: Measured on the search terms “g2” and “g2 reviews”, summed into one figure.
- **Judge.me**: Measured on the search term “judge.me”.
- **Okendo**: Measured on the search term “okendo”.
- **Reviews.io**: Measured on the search term “reviewsio”.
- **Trustpilot**: Measured on the search term “trustpilot”.
- **Yotpo**: Measured on the search term “yotpo”.

- [Birdeye](/demand/global-en/brands/birdeye)
- [Capterra](/demand/global-en/brands/capterra)
- [Feefo](/demand/global-en/brands/feefo)
- [G2](/demand/global-en/brands/g2)
- [Judge.me](/demand/global-en/brands/judge-me)
- [Okendo](/demand/global-en/brands/okendo)
- [Reviews.io](/demand/global-en/brands/reviews-io)
- [Trustpilot](/demand/global-en/brands/trustpilot)
- [Yotpo](/demand/global-en/brands/yotpo)

## Methodology

- [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which brand is most popular in search among customer review platforms worldwide?

In September 2026, Trustpilot was the most searched among customer review platforms worldwide, with an estimated 2.7M branded searches, 81.5% of all searches for the nine we track. These are worldwide searches for English-language branded terms.

## Cite this page

Brandwave. "Customer review platforms: Which are searched most?". https://gobrandwave.com/demand/global-en/categories/customer-review-platforms

This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/customer-review-platforms. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.