--- title: "Freshservice vs ManageEngine ServiceDesk Plus: Which is searched more?" description: "Is Freshservice or ManageEngine ServiceDesk Plus more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the CMDB platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/cmdb-platforms/compare/freshservice-vs-manageengine-servicedesk-plus" publisher: "Brandwave" --- # Freshservice vs ManageEngine ServiceDesk Plus: Which is searched more? Is Freshservice or ManageEngine ServiceDesk Plus more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the CMDB platforms set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Freshservice and ManageEngine ServiceDesk Plus - **Competitive set**: CMDB platforms - **Market**: Global - **Month measured**: Sep 2026 - **Freshservice Share of Search**: 8.7% - **ManageEngine ServiceDesk Plus Share of Search**: 2.9% ## Is Freshservice or ManageEngine ServiceDesk Plus more popular in search? - In September 2026, Freshservice had more branded searches than ManageEngine ServiceDesk Plus among CMDB platforms worldwide. Freshservice had about 40,500 branded searches, while ManageEngine ServiceDesk Plus had 13,200. Freshservice made up 8.7% of all CMDB platform searches we track, and ManageEngine ServiceDesk Plus accounted for 2.9%. - Freshservice was ahead of ManageEngine ServiceDesk Plus in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Freshservice’s share of searches among CMDB platforms worldwide moved from 7.3% to 8.7%, and its estimated monthly branded searches held steady at 40.5K. - Across the 12 months ending September 2026, ManageEngine ServiceDesk Plus’ share of searches among CMDB platforms worldwide moved from 2.7% to 2.9%, and its estimated monthly branded searches moved from 14.8K to 13.2K. ## Top CMDB platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Freshservice and ManageEngine ServiceDesk Plus were each mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. ManageEngine ServiceDesk Plus was listed before Freshservice in two out of three answers that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | ServiceNow | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Jira Service Management | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | BMC Helix | 3rd | 2 of 3 | 0 of 2 | 2 of 5 | | Device42 | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | ManageEngine ServiceDesk Plus | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Freshservice | 6th | 3 of 3 | 0 of 2 | 3 of 5 | | Cherwell | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | EasyVista | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about CMDB platforms - Asked ChatGPT "Which CMDB platform should I use?": 1. ServiceNow, 2. Jira Service Management, 3. BMC Helix, 4. Device42, 5. ManageEngine ServiceDesk Plus, 6. Freshservice - Asked ChatGPT "What are the best CMDB platforms?": 1. ServiceNow, 2. BMC Helix, 3. Device42, 4. Jira Service Management, 5. ManageEngine ServiceDesk Plus, 6. Freshservice - Asked ChatGPT "What's the best CMDB platform for it asset tracking?": 1. ServiceNow, 2. Freshservice, 3. ManageEngine ServiceDesk Plus, 4. Jira Service Management, 5. Device42 - Searched Google, AI Overview "cmdb software": 1. ServiceNow - Searched Google, AI Overview "configuration management database": 1. ServiceNow, 2. Jira Service Management Not named in any answer: Cherwell and EasyVista. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for CMDB platforms worldwide in September 2026? - In September 2026, Freshservice gained share of searches among CMDB platforms worldwide, from 7.3% to 8.7%. - Estimated monthly branded searches for ManageEngine ServiceDesk Plus worldwide fell 10.2% over 12 measured months, from 14.8K to 13.2K in September 2026. ## Month by month | Month | Freshservice estimated searches | Freshservice Share of Search | Freshservice rank | ManageEngine ServiceDesk Plus estimated searches | ManageEngine ServiceDesk Plus Share of Search | ManageEngine ServiceDesk Plus rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 40.5K | 7.3% | 2 | 14.8K | 2.7% | 3 | | Nov 2025 | 33.1K | 7.1% | 2 | 14.7K | 3.2% | 3 | | Dec 2025 | 33.1K | 7.3% | 2 | 13.2K | 2.9% | 3 | | Jan 2026 | 40.5K | 7.4% | 2 | 14.8K | 2.7% | 3 | | Feb 2026 | 33.1K | 6.1% | 2 | 13.3K | 2.4% | 3 | | Mar 2026 | 40.5K | 7.3% | 2 | 16.3K | 2.9% | 3 | | Apr 2026 | 40.5K | 6.2% | 2 | 16.3K | 2.5% | 3 | | May 2026 | 40.5K | 6.2% | 2 | 16.5K | 2.6% | 3 | | Jun 2026 | 40.5K | 6.2% | 2 | 13.3K | 2% | 4 | | Jul 2026 | 33.1K | 6.2% | 2 | 13.2K | 2.5% | 4 | | Aug 2026 | 33.1K | 7.3% | 2 | 13.2K | 2.9% | 4 | | Sep 2026 | 40.5K | 8.7% | 2 | 13.2K | 2.9% | 4 | ## How each brand is measured Brandwave collects information about searches that people make online using Freshservice’s and ManageEngine ServiceDesk Plus’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Freshservice**: Measured on the search term “freshservice”. - **ManageEngine ServiceDesk Plus**: Measured on the search terms “manageengine servicedesk plus”, “manageengine servicedesk plus app”, “manageengine servicedesk plus software” and “servicedesk plus”, summed into one figure. - [Freshservice profile](/demand/global-en/brands/freshservice) - [ManageEngine ServiceDesk Plus profile](/demand/global-en/brands/manageengine-servicedesk-plus) - [All CMDB platforms worldwide](/demand/global-en/categories/cmdb-platforms): The set both shares are measured inside, 8 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Freshservice or ManageEngine ServiceDesk Plus more popular in search? In September 2026, Freshservice had more branded searches than ManageEngine ServiceDesk Plus among CMDB platforms worldwide. Freshservice had about 40,500 branded searches, while ManageEngine ServiceDesk Plus had 13,200. Freshservice made up 8.7% of all CMDB platform searches we track, and ManageEngine ServiceDesk Plus accounted for 2.9%. ## Cite this page Brandwave. "Freshservice vs ManageEngine ServiceDesk Plus: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/cmdb-platforms/compare/freshservice-vs-manageengine-servicedesk-plus This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/cmdb-platforms/compare/freshservice-vs-manageengine-servicedesk-plus. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.