---
title: "Cloud contact center platforms: Which brands are most popular in search?"
description: "Compare services and tools used to manage customer calls and contact center operations. Share of Search among Genesys, Five9, Amazon Connect, Talkdesk and NICE CXone, the cloud contact center platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/categories/cloud-contact-center-platforms"
publisher: "Brandwave"
---

# Cloud contact center platforms: Which brands are most popular in search?

Compare services and tools used to manage customer calls and contact center operations. Share of Search among Genesys, Five9, Amazon Connect, Talkdesk and NICE CXone, the cloud contact center platforms Brandwave compares worldwide, using the same methodology, market, and reporting period. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Competitive set**: Cloud contact center platforms
- **Market**: Global
- **Brands compared**: 5
- **Month measured**: Aug 2026
- **Highest Share of Search**: Genesys, 48.8%

## Which brand is most popular in search among cloud contact center platforms worldwide?

- In August 2026, Genesys was the most searched among cloud contact center platforms worldwide, with an estimated 114K branded searches and 48.8% estimated Share of Search within this set.
- Five9 is in 2nd place, 22.4 percentage points behind at 26.4% Share of Search.
- Across the 11 months ending August 2026, Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide decreased from 11.8% to 9.7%.
- Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among cloud contact center platforms worldwide increased from 5.2% to 7.1%.
- Across the 11 months ending August 2026, Genesys’ estimated Share of Search among cloud contact center platforms worldwide peaked at 49.7% in December 2025 and was lowest at 47% in April 2026.
- Across the 11 months ending August 2026, Five9’s estimated Share of Search among cloud contact center platforms worldwide peaked at 27% in December 2025 and was lowest at 25.3% in March 2026.
- Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among cloud contact center platforms worldwide peaked at 9.4% in November 2025 and was lowest at 7.7% in June 2026.
- Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among cloud contact center platforms worldwide peaked at 7.5% in June 2026 and was lowest at 5.2% in October 2025.
- Across the 11 months ending August 2026, Genesys, Five9 and Talkdesk held steady: their estimated Share of Search among cloud contact center platforms worldwide each moved less than 0.5 percentage points.

## Compare search popularity between leading brands

- [Genesys vs Five9: compare search popularity](/demand/global-en/compare/five9-vs-genesys): 48.8% against 26.4% Share of Search.
- [Genesys vs Amazon Connect: compare search popularity](/demand/global-en/compare/amazon-connect-vs-genesys): 48.8% against 9.7% Share of Search.
- [Genesys vs Talkdesk: compare search popularity](/demand/global-en/compare/genesys-vs-talkdesk): 48.8% against 7.9% Share of Search.
- [Genesys vs NICE CXone: compare search popularity](/demand/global-en/compare/genesys-vs-nice-cxone): 48.8% against 7.1% Share of Search.
- [Five9 vs Amazon Connect: compare search popularity](/demand/global-en/compare/amazon-connect-vs-five9): 26.4% against 9.7% Share of Search.
- [Five9 vs Talkdesk: compare search popularity](/demand/global-en/compare/five9-vs-talkdesk): 26.4% against 7.9% Share of Search.
- [Five9 vs NICE CXone: compare search popularity](/demand/global-en/compare/five9-vs-nice-cxone): 26.4% against 7.1% Share of Search.
- [Amazon Connect vs Talkdesk: compare search popularity](/demand/global-en/compare/amazon-connect-vs-talkdesk): 9.7% against 7.9% Share of Search.
- [Amazon Connect vs NICE CXone: compare search popularity](/demand/global-en/compare/amazon-connect-vs-nice-cxone): 9.7% against 7.1% Share of Search.
- [Talkdesk vs NICE CXone: compare search popularity](/demand/global-en/compare/nice-cxone-vs-talkdesk): 7.9% against 7.1% Share of Search.

## How did search popularity change for cloud contact center platforms worldwide in August 2026?

- Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide has lost ground for 3 months in a row, from 11.6% to 9.7% in August 2026.
- Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
- Estimated monthly branded searches for Genesys worldwide fell 19% over 11 measured months, from 140K to 114K in August 2026.
- Estimated monthly branded searches for Five9 worldwide fell 18.7% over 11 measured months, from 75.6K to 61.5K in August 2026.
- Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.

## Share of Search ranking

| Rank | Brand | Share of Search | Estimated monthly branded searches | Change vs prior month | Owned by |
| --- | --- | --- | --- | --- | --- |
| 1 | Genesys | 48.8% | 114K | -0.0% | Genesys |
| 2 | Five9 | 26.4% | 61.5K | 0.0% | Five9 |
| 3 | Amazon Connect | 9.7% | 22.6K | -0.1% | Amazon |
| 4 | Talkdesk | 7.9% | 18.5K | -0.1% | Talkdesk |
| 5 | NICE CXone | 7.1% | 16.6K | +0.2% | NICE |

## Historical estimated branded-search demand

| Month | Brand | Estimated monthly branded searches | Share of Search | Rank |
| --- | --- | --- | --- | --- |
| Oct 2025 | Genesys | 140K | 48.8% | 1 |
| Oct 2025 | Five9 | 75.6K | 26.3% | 2 |
| Oct 2025 | Amazon Connect | 33.9K | 11.8% | 3 |
| Oct 2025 | Talkdesk | 22.7K | 7.9% | 4 |
| Oct 2025 | NICE CXone | 14.8K | 5.2% | 5 |
| Nov 2025 | Genesys | 114K | 47.7% | 1 |
| Nov 2025 | Five9 | 61.8K | 25.8% | 2 |
| Nov 2025 | Amazon Connect | 27.7K | 11.6% | 3 |
| Nov 2025 | Talkdesk | 22.6K | 9.4% | 4 |
| Nov 2025 | NICE CXone | 13.3K | 5.5% | 5 |
| Dec 2025 | Genesys | 113K | 49.7% | 1 |
| Dec 2025 | Five9 | 61.7K | 27% | 2 |
| Dec 2025 | Amazon Connect | 22.7K | 9.9% | 3 |
| Dec 2025 | Talkdesk | 18.5K | 8.1% | 4 |
| Dec 2025 | NICE CXone | 12.1K | 5.3% | 5 |
| Jan 2026 | Genesys | 114K | 47.4% | 1 |
| Jan 2026 | Five9 | 61.9K | 25.6% | 2 |
| Jan 2026 | Amazon Connect | 27.8K | 11.5% | 3 |
| Jan 2026 | Talkdesk | 22.7K | 9.4% | 4 |
| Jan 2026 | NICE CXone | 14.8K | 6.1% | 5 |
| Feb 2026 | Genesys | 114K | 47.3% | 1 |
| Feb 2026 | Five9 | 61.8K | 25.6% | 2 |
| Feb 2026 | Amazon Connect | 27.8K | 11.5% | 3 |
| Feb 2026 | Talkdesk | 22.7K | 9.4% | 4 |
| Feb 2026 | NICE CXone | 14.8K | 6.1% | 5 |
| Mar 2026 | Genesys | 115K | 47.1% | 1 |
| Mar 2026 | Five9 | 61.8K | 25.3% | 2 |
| Mar 2026 | Amazon Connect | 27.8K | 11.4% | 3 |
| Mar 2026 | Talkdesk | 22.7K | 9.3% | 4 |
| Mar 2026 | NICE CXone | 16.7K | 6.8% | 5 |
| Apr 2026 | Genesys | 114K | 47% | 1 |
| Apr 2026 | Five9 | 61.7K | 25.4% | 2 |
| Apr 2026 | Amazon Connect | 27.8K | 11.4% | 3 |
| Apr 2026 | Talkdesk | 22.6K | 9.3% | 4 |
| Apr 2026 | NICE CXone | 16.7K | 6.9% | 5 |
| May 2026 | Genesys | 114K | 47.8% | 1 |
| May 2026 | Five9 | 61.6K | 25.8% | 2 |
| May 2026 | Amazon Connect | 27.8K | 11.6% | 3 |
| May 2026 | Talkdesk | 18.5K | 7.8% | 4 |
| May 2026 | NICE CXone | 16.6K | 7% | 5 |
| Jun 2026 | Genesys | 114K | 47.6% | 1 |
| Jun 2026 | Five9 | 61.5K | 25.6% | 2 |
| Jun 2026 | Amazon Connect | 27.6K | 11.5% | 3 |
| Jun 2026 | Talkdesk | 18.5K | 7.7% | 4 |
| Jun 2026 | NICE CXone | 18.1K | 7.5% | 5 |
| Jul 2026 | Genesys | 114K | 48.8% | 1 |
| Jul 2026 | Five9 | 61.5K | 26.4% | 2 |
| Jul 2026 | Amazon Connect | 22.7K | 9.7% | 3 |
| Jul 2026 | Talkdesk | 18.5K | 7.9% | 4 |
| Jul 2026 | NICE CXone | 16.6K | 7.1% | 5 |
| Aug 2026 | Genesys | 114K | 48.8% | 1 |
| Aug 2026 | Five9 | 61.5K | 26.4% | 2 |
| Aug 2026 | Amazon Connect | 22.6K | 9.7% | 3 |
| Aug 2026 | Talkdesk | 18.5K | 7.9% | 4 |
| Aug 2026 | NICE CXone | 16.6K | 7.1% | 5 |
| Sep 2026 | Amazon Connect | — | — | — |
| Sep 2026 | Five9 | — | — | — |
| Sep 2026 | Genesys | — | — | — |
| Sep 2026 | NICE CXone | — | — | — |
| Sep 2026 | Talkdesk | — | — | — |

## What is being compared

- **Amazon Connect**: Measured on the search terms “amazon connect”, “amazon connect ai”, “amazon connect app”, “amazon connect contact center”, “amazon connect platform” and “amazonconnect”, summed into one figure.
- **Five9**: Measured on the search terms “contact center five9”, “five9”, “five9 app”, “five9 com”, “five9 platform” and “five9 software”, summed into one figure.
- **Genesys**: Measured on the search terms “contact center genesys”, “genesys”, “genesys app”, “genesys com” and “genesys software”, summed into one figure.
- **NICE CXone**: Measured on the search terms “cxone”, “nice cxone”, “nice cxone app”, “nice cxone contact center”, “nice cxone software” and “nicecxone”, summed into one figure.
- **Talkdesk**: Measured on the search terms “talkdesk”, “talkdesk app”, “talkdesk com”, “talkdesk contact center”, “talkdesk platform” and “talkdesk software”, summed into one figure.

- [Amazon Connect](/demand/global-en/brands/amazon-connect)
- [Five9](/demand/global-en/brands/five9)
- [Genesys](/demand/global-en/brands/genesys)
- [NICE CXone](/demand/global-en/brands/nice-cxone)
- [Talkdesk](/demand/global-en/brands/talkdesk)

## Methodology

- [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Frequently asked questions

### Which brand is most popular in search among cloud contact center platforms worldwide?

In August 2026, Genesys was the most searched among cloud contact center platforms worldwide, with an estimated 114K branded searches and 48.8% estimated Share of Search within this set. Worldwide · English terms: these are worldwide searches for English-language branded terms.

## Cite this page

Brandwave. "Cloud contact center platforms: Which brands are most popular in search?". https://gobrandwave.com/demand/global-en/categories/cloud-contact-center-platforms

This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/cloud-contact-center-platforms. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.