--- title: "Gorgias vs Zendesk: Which is searched more?" description: "Is Gorgias or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/gorgias-vs-zendesk" publisher: "Brandwave" --- # Gorgias vs Zendesk: Which is searched more? Is Gorgias or Zendesk more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Gorgias and Zendesk - **Competitive set**: AI customer support tools - **Market**: Global - **Month measured**: Sep 2026 - **Gorgias Share of Search**: 26.1% - **Zendesk Share of Search**: 48.1% ## Is Gorgias or Zendesk more popular in search? - In September 2026, Zendesk had more branded searches than Gorgias among AI customer support tools worldwide. Zendesk had about 304,000 branded searches, while Gorgias had 165,000. Zendesk made up 48.1% of all AI customer support tool searches we track, and Gorgias accounted for 26.1%. - Zendesk was ahead of Gorgias in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Gorgias’ share of searches among AI customer support tools worldwide moved from 25.6% to 26.1%, and its estimated monthly branded searches moved from 201K to 165K. - Across the 12 months ending September 2026, Zendesk’s share of searches among AI customer support tools worldwide moved from 47.5% to 48.1%, and its estimated monthly branded searches moved from 373K to 304K. ## Top AI customer support tools in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Zendesk appeared in all five answers. Gorgias was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Zendesk was listed before Gorgias in four out of five answers. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Intercom Fin | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | Freshdesk | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | Gorgias | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Forethought | 5th | 0 of 3 | 1 of 2 | 1 of 5 | | Ada | 6th | 1 of 3 | 0 of 2 | 1 of 5 | | Tidio | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Kustomer | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about AI customer support tools - Asked ChatGPT "Which AI customer support tool should I use?": 1. Intercom Fin, 2. Freshdesk, 3. Gorgias, 4. Zendesk - Asked ChatGPT "What are the best AI customer support tools?": 1. Intercom Fin, 2. Zendesk, 3. Freshdesk, 4. Ada, 5. Gorgias - Asked ChatGPT "What's the best AI customer support tool for a support team?": 1. Intercom Fin, 2. Zendesk, 3. Freshdesk, 4. Gorgias - Searched Google, AI Overview "customer support ai": 1. Zendesk, 2. Forethought - Searched Google, AI Overview "ai helpdesk software": 1. Zendesk, 2. Freshdesk Not named in any answer: Tidio and Kustomer. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for AI customer support tools worldwide in September 2026? - In September 2026, Zendesk gained share of searches among AI customer support tools worldwide, from 46% to 48.1%. - In September 2026, Gorgias lost share of searches among AI customer support tools worldwide, from 30.4% to 26.1%. ## Month by month | Month | Gorgias estimated searches | Gorgias Share of Search | Gorgias rank | Zendesk estimated searches | Zendesk Share of Search | Zendesk rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 201K | 25.6% | 2 | 373K | 47.5% | 1 | | Nov 2025 | 246K | 33.5% | 2 | 306K | 41.7% | 1 | | Dec 2025 | 201K | 29.9% | 2 | 305K | 45.4% | 1 | | Jan 2026 | 201K | 26.4% | 2 | 373K | 49% | 1 | | Feb 2026 | 165K | 26.1% | 2 | 307K | 48.5% | 1 | | Mar 2026 | 165K | 22.7% | 2 | 374K | 51.4% | 1 | | Apr 2026 | 165K | 28.8% | 2 | 251K | 43.8% | 1 | | May 2026 | 165K | 26.7% | 2 | 306K | 49.5% | 1 | | Jun 2026 | 165K | 26.2% | 2 | 305K | 48.4% | 1 | | Jul 2026 | 201K | 34.8% | 2 | 249K | 43.1% | 1 | | Aug 2026 | 165K | 30.4% | 2 | 249K | 46% | 1 | | Sep 2026 | 165K | 26.1% | 2 | 304K | 48.1% | 1 | ## How each brand is measured Brandwave collects information about searches that people make online using Gorgias’ and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Gorgias**: Measured on the search term “gorgias”. - **Zendesk**: Measured on the search terms “zendesk”, “zendesk ai” and “zendesk suite”, summed into one figure. - [Gorgias profile](/demand/global-en/brands/gorgias) - [Zendesk profile](/demand/global-en/brands/zendesk) - [All AI customer support tools worldwide](/demand/global-en/categories/ai-customer-support-tools): The set both shares are measured inside, 8 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Gorgias or Zendesk more popular in search? In September 2026, Zendesk had more branded searches than Gorgias among AI customer support tools worldwide. Zendesk had about 304,000 branded searches, while Gorgias had 165,000. Zendesk made up 48.1% of all AI customer support tool searches we track, and Gorgias accounted for 26.1%. ## Cite this page Brandwave. "Gorgias vs Zendesk: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/gorgias-vs-zendesk This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/gorgias-vs-zendesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.