--- title: "Freshdesk vs Gorgias: Which is searched more?" description: "Is Freshdesk or Gorgias more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/freshdesk-vs-gorgias" publisher: "Brandwave" --- # Freshdesk vs Gorgias: Which is searched more? Is Freshdesk or Gorgias more popular in search? Compare estimated monthly branded-search demand and Share of Search inside the AI customer support tools set worldwide. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Compared**: Freshdesk and Gorgias - **Competitive set**: AI customer support tools - **Market**: Global - **Month measured**: Sep 2026 - **Freshdesk Share of Search**: 14.5% - **Gorgias Share of Search**: 26.1% ## Is Freshdesk or Gorgias more popular in search? - In September 2026, Gorgias had more branded searches than Freshdesk among AI customer support tools worldwide. Gorgias had about 165,000 branded searches, while Freshdesk had 91,800. Gorgias made up 26.1% of all AI customer support tool searches we track, and Freshdesk accounted for 14.5%. - Gorgias was ahead of Freshdesk in every measured month of the 12 months ending September 2026. - Across the 12 months ending September 2026, Freshdesk’s share of searches among AI customer support tools worldwide moved from 14.2% to 14.5%, and its estimated monthly branded searches moved from 112K to 91.8K. - Across the 12 months ending September 2026, Gorgias’ share of searches among AI customer support tools worldwide moved from 25.6% to 26.1%, and its estimated monthly branded searches moved from 201K to 165K. ## Top AI customer support tools in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Freshdesk was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Gorgias was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Freshdesk was listed before Gorgias in every answer that named either. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Intercom Fin | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | Freshdesk | 3rd | 3 of 3 | 1 of 2 | 4 of 5 | | Gorgias | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Forethought | 5th | 0 of 3 | 1 of 2 | 1 of 5 | | Ada | 6th | 1 of 3 | 0 of 2 | 1 of 5 | | Tidio | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Kustomer | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about AI customer support tools - Asked ChatGPT "Which AI customer support tool should I use?": 1. Intercom Fin, 2. Freshdesk, 3. Gorgias, 4. Zendesk - Asked ChatGPT "What are the best AI customer support tools?": 1. Intercom Fin, 2. Zendesk, 3. Freshdesk, 4. Ada, 5. Gorgias - Asked ChatGPT "What's the best AI customer support tool for a support team?": 1. Intercom Fin, 2. Zendesk, 3. Freshdesk, 4. Gorgias - Searched Google, AI Overview "customer support ai": 1. Zendesk, 2. Forethought - Searched Google, AI Overview "ai helpdesk software": 1. Zendesk, 2. Freshdesk Not named in any answer: Tidio and Kustomer. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How did search popularity change for AI customer support tools worldwide in September 2026? - In September 2026, Freshdesk gained share of searches among AI customer support tools worldwide, from 11.5% to 14.5%. - In September 2026, Gorgias lost share of searches among AI customer support tools worldwide, from 30.4% to 26.1%. ## Month by month | Month | Freshdesk estimated searches | Freshdesk Share of Search | Freshdesk rank | Gorgias estimated searches | Gorgias Share of Search | Gorgias rank | | --- | --- | --- | --- | --- | --- | --- | | Oct 2025 | 112K | 14.2% | 3 | 201K | 25.6% | 2 | | Nov 2025 | 91.8K | 12.5% | 3 | 246K | 33.5% | 2 | | Dec 2025 | 91.8K | 13.7% | 3 | 201K | 29.9% | 2 | | Jan 2026 | 92.1K | 12.1% | 3 | 201K | 26.4% | 2 | | Feb 2026 | 75.6K | 11.9% | 3 | 165K | 26.1% | 2 | | Mar 2026 | 83.9K | 11.5% | 3 | 165K | 22.7% | 2 | | Apr 2026 | 62.1K | 10.8% | 3 | 165K | 28.8% | 2 | | May 2026 | 62.1K | 10% | 3 | 165K | 26.7% | 2 | | Jun 2026 | 75.6K | 12% | 3 | 165K | 26.2% | 2 | | Jul 2026 | 61.8K | 10.7% | 3 | 201K | 34.8% | 2 | | Aug 2026 | 62.1K | 11.5% | 3 | 165K | 30.4% | 2 | | Sep 2026 | 91.8K | 14.5% | 3 | 165K | 26.1% | 2 | ## How each brand is measured Brandwave collects information about searches that people make online using Freshdesk’s and Gorgias’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading. - **Freshdesk**: Measured on the search terms “freshdesk” and “freshdesk ticketing system”, summed into one figure. - **Gorgias**: Measured on the search term “gorgias”. - [Freshdesk profile](/demand/global-en/brands/freshdesk) - [Gorgias profile](/demand/global-en/brands/gorgias) - [All AI customer support tools worldwide](/demand/global-en/categories/ai-customer-support-tools): The set both shares are measured inside, 8 brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Is Freshdesk or Gorgias more popular in search? In September 2026, Gorgias had more branded searches than Freshdesk among AI customer support tools worldwide. Gorgias had about 165,000 branded searches, while Freshdesk had 91,800. Gorgias made up 26.1% of all AI customer support tool searches we track, and Freshdesk accounted for 14.5%. ## Cite this page Brandwave. "Freshdesk vs Gorgias: Which is searched more?". https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/freshdesk-vs-gorgias This page is also available as HTML at https://gobrandwave.com/demand/global-en/categories/ai-customer-support-tools/compare/freshdesk-vs-gorgias. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.