--- title: "Ruby: search popularity worldwide" description: "Ruby is a virtual receptionist and answering service. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/ruby-receptionists" publisher: "Brandwave" --- # Ruby: search popularity worldwide Ruby is a virtual receptionist and answering service. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Ruby - **Market**: Global - **Measured month**: Sep 2026 - **Share of Search among answering services**: 12% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Answering services | 3 | 12% | 2K | | Virtual receptionist services | 3 | 12.2% | 2K | - [Answering services](/demand/global-en/categories/answering-services) - [Virtual receptionist services](/demand/global-en/categories/virtual-receptionist-services) ## Top answering services in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Ruby was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Ruby is the second most recommended of the six. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | PATLive | 1st | 3 of 3 | 0 of 2 | 3 of 5 | | Ruby | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | Smith.ai | 3rd | 3 of 3 | 0 of 2 | 3 of 5 | | AnswerConnect | 4th | 2 of 3 | 0 of 2 | 2 of 5 | | Abby Connect | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | VoiceNation | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about answering services - Asked ChatGPT "Which answering service should I use?": 1. PATLive, 2. Smith.ai, 3. Ruby, 4. Abby Connect - Asked ChatGPT "What are the best answering services?": 1. PATLive, 2. Ruby, 3. Smith.ai, 4. AnswerConnect, 5. Abby Connect - Asked ChatGPT "What's the best answering service for after hours calls?": 1. PATLive, 2. AnswerConnect, 3. Ruby, 4. Smith.ai, 5. Abby Connect - Searched Google, AI Overview "answering services": named none of the brands we track - Searched Google, AI Overview "phone answering service": named none of the brands we track Not named in any answer: VoiceNation. Brands are listed in the order each answer named them. The answers were collected in the United States on October 20, 2026. ## How has branded search demand for Ruby changed worldwide over the last 12 months? - Across the 12 months ending September 2026, estimated monthly branded searches for Ruby worldwide fell from 3.1K to 2K. - Across the 12 months ending September 2026, Ruby’s share of searches among answering services worldwide decreased from 14.1% to 12%. - Across the 12 months ending September 2026, Ruby’s share of searches among answering services worldwide peaked at 18.8% in March 2026 and was lowest at 12% in September 2026. - Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide decreased from 14.3% to 12.2%. - Across the 12 months ending September 2026, Ruby’s share of searches among virtual receptionist services worldwide peaked at 19.1% in March 2026 and was lowest at 12.2% in September 2026. ## How did search popularity change for answering services worldwide in September 2026? - In September 2026, AnswerConnect overtook Smith.ai to become the leader among answering services worldwide, with 38.9% of the searches. - In September 2026, VoiceNation gained share of searches among answering services worldwide, from 1.2% to 1.9%. - In September 2026, Smith.ai lost share of searches among answering services worldwide, from 38.3% to 31.9%. - In September 2026, PATLive lost share of searches among answering services worldwide, from 7.5% to 5.9%. - Ruby’s share of searches among answering services worldwide has lost ground for 3 months in a row, from 12.7% to 12% in September 2026. ## How did search popularity change for virtual receptionist services worldwide in September 2026? - In September 2026, AnswerConnect overtook Smith.ai to become the leader among virtual receptionist services worldwide, with 39.7% of the searches. - In September 2026, Smith.ai lost share of searches among virtual receptionist services worldwide, from 38.8% to 32.5%. - In September 2026, PATLive lost share of searches among virtual receptionist services worldwide, from 7.6% to 6%. - Ruby’s share of searches among virtual receptionist services worldwide has lost ground for 3 months in a row, from 13% to 12.2% in September 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Answering services | 3.1K | 14.1% | 3 | | Nov 2025 | Answering services | 2.4K | 12.8% | 3 | | Dec 2025 | Answering services | 2.6K | 14% | 3 | | Jan 2026 | Answering services | 3.3K | 15% | 3 | | Feb 2026 | Answering services | 3K | 14.5% | 3 | | Mar 2026 | Answering services | 4.2K | 18.8% | 3 | | Apr 2026 | Answering services | 3.7K | 18.3% | 3 | | May 2026 | Answering services | 2.9K | 16.3% | 3 | | Jun 2026 | Answering services | 2.1K | 12.7% | 3 | | Jul 2026 | Answering services | 2.1K | 12.6% | 3 | | Aug 2026 | Answering services | 2.1K | 12.4% | 3 | | Sep 2026 | Answering services | 2K | 12% | 3 | | Oct 2025 | Virtual receptionist services | 3.1K | 14.3% | 3 | | Nov 2025 | Virtual receptionist services | 2.4K | 12.9% | 3 | | Dec 2025 | Virtual receptionist services | 2.6K | 14.1% | 3 | | Jan 2026 | Virtual receptionist services | 3.3K | 15.1% | 3 | | Feb 2026 | Virtual receptionist services | 3K | 14.6% | 3 | | Mar 2026 | Virtual receptionist services | 4.2K | 19.1% | 3 | | Apr 2026 | Virtual receptionist services | 3.7K | 18.5% | 3 | | May 2026 | Virtual receptionist services | 2.9K | 16.5% | 3 | | Jun 2026 | Virtual receptionist services | 2.1K | 13% | 3 | | Jul 2026 | Virtual receptionist services | 2.1K | 12.7% | 3 | | Aug 2026 | Virtual receptionist services | 2.1K | 12.5% | 3 | | Sep 2026 | Virtual receptionist services | 2K | 12.2% | 3 | ## How are Ruby’s branded searches counted? Brandwave collects information about searches that people make online using Ruby’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “ruby answering service” - “ruby receptionists” - “ruby virtual receptionist” ## Which answering services compete with Ruby? - [AnswerConnect](/demand/global-en/brands/answerconnect): Head-to-head: /demand/global-en/compare/answerconnect-vs-ruby-receptionists - [Smith.ai](/demand/global-en/brands/smith-ai): Head-to-head: /demand/global-en/compare/ruby-receptionists-vs-smith-ai - [Abby Connect](/demand/global-en/brands/abby-connect): Head-to-head: /demand/global-en/compare/abby-connect-vs-ruby-receptionists - [PATLive](/demand/global-en/brands/patlive): Head-to-head: /demand/global-en/compare/patlive-vs-ruby-receptionists - [VoiceNation](/demand/global-en/brands/voicenation): Head-to-head: /demand/global-en/compare/ruby-receptionists-vs-voicenation ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Cite this page Brandwave. "Ruby: search popularity worldwide". https://gobrandwave.com/demand/global-en/brands/ruby-receptionists This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/ruby-receptionists. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.