--- title: "LiveAgent: search popularity worldwide" description: "LiveAgent is help desk and live chat software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/liveagent" publisher: "Brandwave" --- # LiveAgent: search popularity worldwide LiveAgent is help desk and live chat software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: LiveAgent - **Market**: Global - **Measured month**: Sep 2026 - **Share of Search among live chat platforms**: 2.3% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Live chat platforms | 4 | 2.3% | 9.9K | - [Live chat platforms](/demand/global-en/categories/live-chat-platforms) ## Top live chat platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, LiveAgent was mentioned in two out of five: not in any of the three ChatGPT answers, but in both Google AI Overviews. LiveAgent is the seventh most recommended of the nine. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | tawk.to | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Crisp | 2nd | 3 of 3 | 0 of 2 | 3 of 5 | | LiveChat | 3rd | 2 of 3 | 2 of 2 | 4 of 5 | | Intercom | 4th | 3 of 3 | 1 of 2 | 4 of 5 | | Tidio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Zendesk | 6th | 2 of 3 | 2 of 2 | 4 of 5 | | LiveAgent | 7th | 0 of 3 | 2 of 2 | 2 of 5 | | Olark | 8th | 1 of 3 | 0 of 2 | 1 of 5 | | Drift | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about live chat platforms - Asked ChatGPT "Which live chat platform should I use?": 1. tawk.to, 2. Crisp, 3. Tidio, 4. Intercom - Asked ChatGPT "What are the best live chat platforms?": 1. Intercom, 2. Tidio, 3. Crisp, 4. tawk.to, 5. Zendesk, 6. LiveChat, 7. Olark - Asked ChatGPT "What's the best live chat platform for website support?": 1. Crisp, 2. Tidio, 3. Intercom, 4. tawk.to, 5. Zendesk, 6. LiveChat - Searched Google, AI Overview "live chat platform": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. Intercom, 5. LiveAgent - Searched Google, AI Overview "best live chat software": 1. LiveChat, 2. tawk.to, 3. Zendesk, 4. LiveAgent Not named in any answer: Drift. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How has branded search demand for LiveAgent changed worldwide over the last 12 months? - Across the 12 months ending September 2026, estimated monthly branded searches for LiveAgent worldwide rose from 8.1K to 9.9K. - Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide increased from 1.6% to 2.3%. ## How did search popularity change for live chat platforms worldwide in September 2026? - In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%. - In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%. - In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%. - In September 2026, Tidio lost share of searches among live chat platforms worldwide, from 8% to 6.2%. - In September 2026, LiveChat lost share of searches among live chat platforms worldwide, from 0.86% to 0.23%. - In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Live chat platforms | 8.1K | 1.6% | 4 | | Nov 2025 | Live chat platforms | 8.1K | 1.9% | 4 | | Dec 2025 | Live chat platforms | 6.6K | 1.6% | 4 | | Jan 2026 | Live chat platforms | 8.1K | 1.6% | 4 | | Feb 2026 | Live chat platforms | 6.6K | 1.6% | 5 | | Mar 2026 | Live chat platforms | 8.1K | 1.7% | 5 | | Apr 2026 | Live chat platforms | 6.6K | 1.9% | 4 | | May 2026 | Live chat platforms | 6.6K | 1.7% | 4 | | Jun 2026 | Live chat platforms | 6.6K | 1.6% | 5 | | Jul 2026 | Live chat platforms | 8.1K | 2.4% | 4 | | Aug 2026 | Live chat platforms | 8.1K | 2.4% | 5 | | Sep 2026 | Live chat platforms | 9.9K | 2.3% | 4 | ## How are LiveAgent’s branded searches counted? Brandwave collects information about searches that people make online using LiveAgent’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading. - “liveagent” ## Which live chat platforms compete with LiveAgent? - [Zendesk](/demand/global-en/brands/zendesk): Head-to-head: /demand/global-en/compare/liveagent-vs-zendesk - [tawk.to](/demand/global-en/brands/tawk-to): Head-to-head: /demand/global-en/compare/liveagent-vs-tawk-to - [Tidio](/demand/global-en/brands/tidio): Head-to-head: /demand/global-en/compare/liveagent-vs-tidio - [Crisp](/demand/global-en/brands/crisp): Head-to-head: /demand/global-en/compare/crisp-vs-liveagent - [Olark](/demand/global-en/brands/olark): Head-to-head: /demand/global-en/compare/liveagent-vs-olark - [LiveChat](/demand/global-en/brands/livechat) - [Drift](/demand/global-en/brands/drift) - [Intercom](/demand/global-en/brands/intercom) ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Cite this page Brandwave. "LiveAgent: search popularity worldwide". https://gobrandwave.com/demand/global-en/brands/liveagent This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/liveagent. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.