--- title: "Intercom: search popularity and Share of Search worldwide" description: "Customer communications platform spanning support messaging and website conversations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/intercom" publisher: "Brandwave" --- # Intercom: search popularity and Share of Search worldwide Customer communications platform spanning support messaging and website conversations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Intercom - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among conversational marketing platforms**: 12.1% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Conversational marketing platforms | 3 | 12.1% | 6K | | Customer support platforms | 6 | 1.6% | 6K | - [Conversational marketing platforms](/demand/global-en/categories/conversational-marketing-platforms) - [Customer support platforms](/demand/global-en/categories/customer-support-platforms) ## How has branded search demand for Intercom changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Intercom worldwide rose from 5.5K to 6K. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among conversational marketing platforms worldwide increased from 5.8% to 12.1%. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among conversational marketing platforms worldwide peaked at 15.6% in June 2026 and was lowest at 4.8% in November 2025. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among customer support platforms worldwide increased from 0.92% to 1.6%. - Across the 11 months ending August 2026, Intercom’s estimated Share of Search among customer support platforms worldwide peaked at 2.3% in June 2026 and was lowest at 0.88% in December 2025. ## How did search popularity change for conversational marketing platforms worldwide in August 2026? - In August 2026, Tidio gained estimated Share of Search among conversational marketing platforms worldwide, from 56.7% to 59.8%. - In August 2026, Landbot lost estimated Share of Search among conversational marketing platforms worldwide, from 26% to 23.4%. - In August 2026, Conversica lost estimated Share of Search among conversational marketing platforms worldwide, from 4.1% to 3.1%. - Qualified’s estimated Share of Search among conversational marketing platforms worldwide has gained ground for 3 months in a row, from 0.94% to 1.6% in August 2026. - Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026. ## How did search popularity change for customer support platforms worldwide in August 2026? - In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%. - In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%. - In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%. - Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026. - Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026. - Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Conversational marketing platforms | 5.5K | 5.8% | 3 | | Nov 2025 | Conversational marketing platforms | 4.4K | 4.8% | 3 | | Dec 2025 | Conversational marketing platforms | 4.2K | 5.8% | 3 | | Jan 2026 | Conversational marketing platforms | 4.9K | 5.6% | 3 | | Feb 2026 | Conversational marketing platforms | 4.9K | 6.2% | 3 | | Mar 2026 | Conversational marketing platforms | 7.2K | 8% | 3 | | Apr 2026 | Conversational marketing platforms | 6.8K | 8% | 3 | | May 2026 | Conversational marketing platforms | 8.8K | 11.5% | 3 | | Jun 2026 | Conversational marketing platforms | 10.5K | 15.6% | 3 | | Jul 2026 | Conversational marketing platforms | 6.4K | 11.9% | 3 | | Aug 2026 | Conversational marketing platforms | 6K | 12.1% | 3 | | Sep 2026 | Conversational marketing platforms | — | — | — | | Oct 2025 | Customer support platforms | 5.5K | 0.92% | 6 | | Nov 2025 | Customer support platforms | 4.4K | 0.89% | 6 | | Dec 2025 | Customer support platforms | 4.2K | 0.88% | 6 | | Jan 2026 | Customer support platforms | 4.9K | 0.89% | 5 | | Feb 2026 | Customer support platforms | 4.9K | 1.1% | 5 | | Mar 2026 | Customer support platforms | 7.2K | 1.3% | 5 | | Apr 2026 | Customer support platforms | 6.8K | 1.7% | 5 | | May 2026 | Customer support platforms | 8.8K | 2% | 5 | | Jun 2026 | Customer support platforms | 10.5K | 2.3% | 6 | | Jul 2026 | Customer support platforms | 6.4K | 1.7% | 5 | | Aug 2026 | Customer support platforms | 6K | 1.6% | 6 | | Sep 2026 | Customer support platforms | — | — | — | ## How is Intercom measured? Brandwave collects information about searches that people make online using Intercom’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “intercom conversational marketing” - “intercom customer support” - “intercom fin” - “intercom fin ai” - “intercom website chat” - “intercom.com” ## Which conversational marketing platforms compete with Intercom? - [Tidio](/demand/global-en/brands/tidio): Head-to-head: /demand/global-en/compare/intercom-vs-tidio - [Landbot](/demand/global-en/brands/landbot): Head-to-head: /demand/global-en/compare/intercom-vs-landbot - [Conversica](/demand/global-en/brands/conversica): Head-to-head: /demand/global-en/compare/conversica-vs-intercom - [Qualified](/demand/global-en/brands/qualified): Head-to-head: /demand/global-en/compare/intercom-vs-qualified ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Cite this page Brandwave. "Intercom: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/intercom This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/intercom. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.