---
title: "Help Scout: search popularity and Share of Search worldwide"
description: "Shared inbox, help center, and customer support software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time."
canonical: "https://gobrandwave.com/demand/global-en/brands/help-scout"
publisher: "Brandwave"
---

# Help Scout: search popularity and Share of Search worldwide

Shared inbox, help center, and customer support software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

## Key facts

- **Brand**: Help Scout
- **Market**: Global
- **Measured month**: Aug 2026
- **Share of Search among customer support platforms**: 6%

## Where the brand sits

| Competitive set | Rank | Share of Search | Estimated monthly branded searches |
| --- | --- | --- | --- |
| Customer support platforms | 4 | 6% | 23.1K |

- [Customer support platforms](/demand/global-en/categories/customer-support-platforms)

## How has branded search demand for Help Scout changed worldwide over the last 12 months?

- Across the 11 months ending August 2026, estimated monthly branded searches for Help Scout worldwide fell from 41.4K to 23.1K.
- Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide decreased from 7% to 6%.
- Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide peaked at 7% in October 2025 and was lowest at 3.5% in March 2026.

## How did search popularity change for customer support platforms worldwide in August 2026?

- In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.
- In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%.
- In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%.
- Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026.
- Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.
- Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.

## Historical estimated branded-search demand

| Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank |
| --- | --- | --- | --- | --- |
| Oct 2025 | Customer support platforms | 41.4K | 7% | 4 |
| Nov 2025 | Customer support platforms | 28K | 5.7% | 4 |
| Dec 2025 | Customer support platforms | 23.1K | 4.8% | 4 |
| Jan 2026 | Customer support platforms | 22.9K | 4.1% | 4 |
| Feb 2026 | Customer support platforms | 18.8K | 4.1% | 4 |
| Mar 2026 | Customer support platforms | 19K | 3.5% | 4 |
| Apr 2026 | Customer support platforms | 23.2K | 5.7% | 4 |
| May 2026 | Customer support platforms | 15.8K | 3.6% | 4 |
| Jun 2026 | Customer support platforms | 23.5K | 5.1% | 4 |
| Jul 2026 | Customer support platforms | 19.1K | 5.1% | 4 |
| Aug 2026 | Customer support platforms | 23.1K | 6% | 4 |
| Sep 2026 | Customer support platforms | — | — | — |

## How is Help Scout measured?

Brandwave collects information about searches that people make online using Help Scout’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

- “help scout”
- “help scout beacon”

## Which customer support platforms compete with Help Scout?

- [Zendesk](/demand/global-en/brands/zendesk): Head-to-head: /demand/global-en/compare/help-scout-vs-zendesk
- [Freshdesk](/demand/global-en/brands/freshdesk): Head-to-head: /demand/global-en/compare/freshdesk-vs-help-scout
- [Tidio](/demand/global-en/brands/tidio): Head-to-head: /demand/global-en/compare/help-scout-vs-tidio
- [Crisp](/demand/global-en/brands/crisp): Head-to-head: /demand/global-en/compare/crisp-vs-help-scout
- [Intercom](/demand/global-en/brands/intercom): Head-to-head: /demand/global-en/compare/help-scout-vs-intercom
- [Gorgias](/demand/global-en/brands/gorgias)

## Methodology

- [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused.

## Cite this page

Brandwave. "Help Scout: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/help-scout

This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/help-scout. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.