--- title: "Gainsight: search popularity and Share of Search worldwide" description: "Gainsight is a customer success platform available to New Zealand customers. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/gainsight" publisher: "Brandwave" --- # Gainsight: search popularity and Share of Search worldwide Gainsight is a customer success platform available to New Zealand customers. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Gainsight - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among customer retention platforms**: 3.7% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Customer retention platforms | 2 | 3.7% | 18.1K | | Customer success platforms | 1 | 39.7% | 18.1K | | Customer success software | 1 | 42.1% | 18.1K | - [Customer retention platforms](/demand/global-en/categories/customer-retention-platforms) - [Customer success platforms](/demand/global-en/categories/customer-success-platforms) - [Customer success software](/demand/global-en/categories/customer-success-software) ## How has branded search demand for Gainsight changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Gainsight worldwide fell from 22.2K to 18.1K. - Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer retention platforms worldwide peaked at 6.6% in November 2025 and was lowest at 2.5% in May 2026. - Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer success platforms worldwide decreased from 42.5% to 39.7%. - Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer success platforms worldwide peaked at 52.1% in November 2025 and was lowest at 27.4% in May 2026. - Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer success software worldwide decreased from 45.6% to 42.1%. - Across the 11 months ending August 2026, Gainsight’s estimated Share of Search among customer success software worldwide peaked at 54.9% in November 2025 and was lowest at 29.1% in May 2026. ## How did search popularity change for customer retention platforms worldwide in August 2026? - In August 2026, Vitally overtook ChurnZero to rank 3rd among customer retention platforms worldwide, at 2.1%. - In August 2026, Catalyst lost estimated Share of Search among customer retention platforms worldwide, from 94.1% to 93.1%. - Estimated monthly branded searches for Custify worldwide fell 37.3% over 11 measured months, from 1.6K to 1K in August 2026. - Estimated monthly branded searches for ChurnZero worldwide fell 18.5% over 11 measured months, from 5.4K to 4.4K in August 2026. - Estimated monthly branded searches for Gainsight worldwide fell 18.5% over 11 measured months, from 22.2K to 18.1K in August 2026. ## How did search popularity change for customer success platforms worldwide in August 2026? - In August 2026, Vitally overtook ChurnZero to rank 2nd among customer success platforms worldwide, at 21.8%. - In August 2026, Planhat lost estimated Share of Search among customer success platforms worldwide, from 23% to 17.8%. - In August 2026, ChurnZero lost estimated Share of Search among customer success platforms worldwide, from 12.5% to 9.7%. - In August 2026, Gainsight lost estimated Share of Search among customer success platforms worldwide, from 41.9% to 39.7%. - In August 2026, Totango lost estimated Share of Search among customer success platforms worldwide, from 6.8% to 5.3%. - In August 2026, ClientSuccess lost estimated Share of Search among customer success platforms worldwide, from 4.7% to 3.6%. ## How did search popularity change for customer success software worldwide in August 2026? - In August 2026, Vitally overtook ChurnZero to rank 2nd among customer success software worldwide, at 23.2%. - In August 2026, Planhat lost estimated Share of Search among customer success software worldwide, from 24.9% to 18.9%. - In August 2026, ChurnZero lost estimated Share of Search among customer success software worldwide, from 13.5% to 10.3%. - In August 2026, Gainsight lost estimated Share of Search among customer success software worldwide, from 45.3% to 42.1%. - In August 2026, Totango lost estimated Share of Search among customer success software worldwide, from 7.3% to 5.6%. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Customer retention platforms | 22.2K | 3.8% | 2 | | Nov 2025 | Customer retention platforms | 33.1K | 6.6% | 2 | | Dec 2025 | Customer retention platforms | 22.2K | 4.5% | 2 | | Jan 2026 | Customer retention platforms | 18.1K | 3.1% | 2 | | Feb 2026 | Customer retention platforms | 14.8K | 3.1% | 2 | | Mar 2026 | Customer retention platforms | 14.8K | 3.1% | 2 | | Apr 2026 | Customer retention platforms | 14.8K | 3.1% | 2 | | May 2026 | Customer retention platforms | 12.1K | 2.5% | 3 | | Jun 2026 | Customer retention platforms | 22.2K | 4.6% | 2 | | Jul 2026 | Customer retention platforms | 14.8K | 3.8% | 2 | | Aug 2026 | Customer retention platforms | 18.1K | 3.7% | 2 | | Sep 2026 | Customer retention platforms | — | — | — | | Oct 2025 | Customer success platforms | 22.2K | 42.5% | 1 | | Nov 2025 | Customer success platforms | 33.1K | 52.1% | 1 | | Dec 2025 | Customer success platforms | 22.2K | 41.5% | 1 | | Jan 2026 | Customer success platforms | 18.1K | 39.2% | 1 | | Feb 2026 | Customer success platforms | 14.8K | 29.7% | 1 | | Mar 2026 | Customer success platforms | 14.8K | 30% | 1 | | Apr 2026 | Customer success platforms | 14.8K | 30.5% | 1 | | May 2026 | Customer success platforms | 12.1K | 27.4% | 2 | | Jun 2026 | Customer success platforms | 22.2K | 42.6% | 1 | | Jul 2026 | Customer success platforms | 14.8K | 41.9% | 1 | | Aug 2026 | Customer success platforms | 18.1K | 39.7% | 1 | | Sep 2026 | Customer success platforms | — | — | — | | Oct 2025 | Customer success software | 22.2K | 45.6% | 1 | | Nov 2025 | Customer success software | 33.1K | 54.9% | 1 | | Dec 2025 | Customer success software | 22.2K | 43.9% | 1 | | Jan 2026 | Customer success software | 18.1K | 42.5% | 1 | | Feb 2026 | Customer success software | 14.8K | 31.6% | 1 | | Mar 2026 | Customer success software | 14.8K | 32.2% | 1 | | Apr 2026 | Customer success software | 14.8K | 32.2% | 1 | | May 2026 | Customer success software | 12.1K | 29.1% | 2 | | Jun 2026 | Customer success software | 22.2K | 44.9% | 1 | | Jul 2026 | Customer success software | 14.8K | 45.3% | 1 | | Aug 2026 | Customer success software | 18.1K | 42.1% | 1 | | Sep 2026 | Customer success software | — | — | — | ## How is Gainsight measured? Brandwave collects information about searches that people make online using Gainsight’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading. - “gainsight” ## Which customer retention platforms compete with Gainsight? - [Catalyst](/demand/global-en/brands/catalyst-cs): Head-to-head: /demand/global-en/compare/catalyst-cs-vs-gainsight - [Vitally](/demand/global-en/brands/vitally): Head-to-head: /demand/global-en/compare/gainsight-vs-vitally - [ChurnZero](/demand/global-en/brands/churnzero): Head-to-head: /demand/global-en/compare/churnzero-vs-gainsight - [Custify](/demand/global-en/brands/custify): Head-to-head: /demand/global-en/compare/custify-vs-gainsight ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Cite this page Brandwave. "Gainsight: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/gainsight This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/gainsight. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.