--- title: "Freshservice: search popularity and Share of Search worldwide" description: "Freshservice provides tools and services to coordinate IT support and service requests. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/freshservice" publisher: "Brandwave" --- # Freshservice: search popularity and Share of Search worldwide Freshservice provides tools and services to coordinate IT support and service requests. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Freshservice - **Owned by**: Freshworks - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among IT service management platforms**: 29.4% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | IT service management platforms | 1 | 29.4% | 33.5K | - [IT service management platforms](/demand/global-en/categories/it-service-management-platforms) ## How has branded search demand for Freshservice changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Freshservice worldwide fell from 41.1K to 33.5K. - Across the 11 months ending August 2026, Freshservice’s estimated Share of Search among IT service management platforms worldwide peaked at 31.3% in April 2026 and was lowest at 25.3% in November 2025. - Across the 11 months ending August 2026, Freshservice rose from 2nd to 1st among IT service management platforms worldwide. ## How did search popularity change for IT service management platforms worldwide in August 2026? - In August 2026, Freshservice overtook Jira Service Management to take the highest estimated Share of Search among IT service management platforms worldwide, at 29.4%. - In August 2026, TOPdesk gained estimated Share of Search among IT service management platforms worldwide, from 22.9% to 24%. - In August 2026, ManageEngine ServiceDesk Plus gained estimated Share of Search among IT service management platforms worldwide, from 11.1% to 11.6%. - In August 2026, Jira Service Management lost estimated Share of Search among IT service management platforms worldwide, from 32.5% to 29.2%. - Estimated monthly branded searches for SysAid worldwide fell 33.6% over 11 measured months, from 10K to 6.6K in August 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | IT service management platforms | 41.1K | 29.2% | 2 | | Nov 2025 | IT service management platforms | 33.7K | 25.3% | 2 | | Dec 2025 | IT service management platforms | 33.6K | 28.8% | 2 | | Jan 2026 | IT service management platforms | 41K | 29.6% | 2 | | Feb 2026 | IT service management platforms | 33.7K | 25.9% | 2 | | Mar 2026 | IT service management platforms | 41.1K | 29.3% | 2 | | Apr 2026 | IT service management platforms | 41.1K | 31.3% | 1 | | May 2026 | IT service management platforms | 41K | 31.2% | 1 | | Jun 2026 | IT service management platforms | 40.9K | 30.5% | 1 | | Jul 2026 | IT service management platforms | 33.5K | 28% | 2 | | Aug 2026 | IT service management platforms | 33.5K | 29.4% | 1 | | Sep 2026 | IT service management platforms | — | — | — | ## How is Freshservice measured? Brandwave collects information about searches that people make online using Freshservice’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “freshservice” - “freshservice app” - “freshservice it service management” - “freshservice software” ## Which IT service management platforms compete with Freshservice? - [Jira Service Management](/demand/global-en/brands/jira-service-management): Head-to-head: /demand/global-en/compare/freshservice-vs-jira-service-management - [TOPdesk](/demand/global-en/brands/topdesk): Head-to-head: /demand/global-en/compare/freshservice-vs-topdesk - [ManageEngine ServiceDesk Plus](/demand/global-en/brands/manageengine-servicedesk-plus): Head-to-head: /demand/global-en/compare/freshservice-vs-manageengine-servicedesk-plus - [SysAid](/demand/global-en/brands/sysaid): Head-to-head: /demand/global-en/compare/freshservice-vs-sysaid ## Who owns Freshservice? Freshservice is owned by Freshworks. Brandwave also tracks Freshsales and Freshdesk, owned by the same company, worldwide. - [Freshworks](/demand/global-en/companies/freshworks): Owns 3 tracked brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Who owns Freshservice? Freshservice is owned by Freshworks. Brandwave also tracks Freshsales and Freshdesk, owned by the same company, worldwide. ## Cite this page Brandwave. "Freshservice: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/freshservice This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/freshservice. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.