--- title: "Freshdesk: search popularity and Share of Search worldwide" description: "Customer support and help desk software from Freshworks. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/freshdesk" publisher: "Brandwave" --- # Freshdesk: search popularity and Share of Search worldwide Customer support and help desk software from Freshworks. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Freshdesk - **Owned by**: Freshworks - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among customer support platforms**: 16.2% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Customer support platforms | 2 | 16.2% | 62.1K | - [Customer support platforms](/demand/global-en/categories/customer-support-platforms) ## How has branded search demand for Freshdesk changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Freshdesk worldwide fell from 112K to 62.1K. - Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among customer support platforms worldwide decreased from 18.8% to 16.2%. - Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among customer support platforms worldwide peaked at 19.2% in December 2025 and was lowest at 14% in May 2026. ## How did search popularity change for customer support platforms worldwide in August 2026? - In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%. - In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%. - In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%. - Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026. - Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026. - Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Customer support platforms | 112K | 18.8% | 2 | | Nov 2025 | Customer support platforms | 91.8K | 18.6% | 2 | | Dec 2025 | Customer support platforms | 91.8K | 19.2% | 2 | | Jan 2026 | Customer support platforms | 92.1K | 16.6% | 2 | | Feb 2026 | Customer support platforms | 75.6K | 16.5% | 2 | | Mar 2026 | Customer support platforms | 83.9K | 15.3% | 2 | | Apr 2026 | Customer support platforms | 62.1K | 15.4% | 2 | | May 2026 | Customer support platforms | 62.1K | 14% | 2 | | Jun 2026 | Customer support platforms | 75.6K | 16.3% | 2 | | Jul 2026 | Customer support platforms | 61.8K | 16.5% | 2 | | Aug 2026 | Customer support platforms | 62.1K | 16.2% | 2 | | Sep 2026 | Customer support platforms | — | — | — | ## How is Freshdesk measured? Brandwave collects information about searches that people make online using Freshdesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “freshdesk” - “freshdesk ticketing system” ## Which customer support platforms compete with Freshdesk? - [Zendesk](/demand/global-en/brands/zendesk): Head-to-head: /demand/global-en/compare/freshdesk-vs-zendesk - [Tidio](/demand/global-en/brands/tidio): Head-to-head: /demand/global-en/compare/freshdesk-vs-tidio - [Help Scout](/demand/global-en/brands/help-scout): Head-to-head: /demand/global-en/compare/freshdesk-vs-help-scout - [Crisp](/demand/global-en/brands/crisp): Head-to-head: /demand/global-en/compare/crisp-vs-freshdesk - [Intercom](/demand/global-en/brands/intercom): Head-to-head: /demand/global-en/compare/freshdesk-vs-intercom - [Gorgias](/demand/global-en/brands/gorgias) ## Who owns Freshdesk? Freshdesk is owned by Freshworks. Brandwave also tracks Freshsales and Freshservice, owned by the same company, worldwide. - [Freshworks](/demand/global-en/companies/freshworks): Owns 3 tracked brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Who owns Freshdesk? Freshdesk is owned by Freshworks. Brandwave also tracks Freshsales and Freshservice, owned by the same company, worldwide. ## Cite this page Brandwave. "Freshdesk: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/freshdesk This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/freshdesk. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.