--- title: "Freshdesk Omni: search popularity worldwide" description: "Freshdesk Omni is Freshworks’ omnichannel customer service software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/freshdesk-omni" publisher: "Brandwave" --- # Freshdesk Omni: search popularity worldwide Freshdesk Omni is Freshworks’ omnichannel customer service software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Freshdesk Omni - **Owned by**: Freshworks - **Market**: Global - **Measured month**: Sep 2026 - **Share of Search among omnichannel messaging platforms**: 0.08% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Omnichannel messaging platforms | 10 | 0.08% | 1K | - [Omnichannel messaging platforms](/demand/global-en/categories/omnichannel-messaging-platforms) ## Top omnichannel messaging platforms in ChatGPT and Google AI Overviews In three ChatGPT questions and two Google AI Overviews, Freshdesk Omni was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Freshdesk Omni is the fourth most recommended of the ten. Brands get a higher AI rank if they are mentioned earlier in the answers that list options. | Brand | AI rank | ChatGPT answers that named it | Google AI Overviews that named it | All answers that named it | | --- | --- | --- | --- | --- | | Zendesk | 1st | 3 of 3 | 2 of 2 | 5 of 5 | | Intercom | 2nd | 3 of 3 | 1 of 2 | 4 of 5 | | Salesforce | 3rd | 2 of 3 | 1 of 2 | 3 of 5 | | Freshdesk Omni | 4th | 3 of 3 | 0 of 2 | 3 of 5 | | Twilio | 5th | 3 of 3 | 0 of 2 | 3 of 5 | | Respond.io | 6th | 0 of 3 | 1 of 2 | 1 of 5 | | Kommo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Chatwoot | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Trengo | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | | Re:amaze | Not ranked | 0 of 3 | 0 of 2 | 0 of 5 | ## Every AI answer about omnichannel messaging platforms - Asked ChatGPT "Which omnichannel messaging platform should I use?": 1. Intercom, 2. Zendesk, 3. Freshdesk Omni, 4. Twilio - Asked ChatGPT "What are the best omnichannel messaging platforms?": 1. Intercom, 2. Zendesk, 3. Salesforce, 4. Freshdesk Omni, 5. Twilio - Asked ChatGPT "What's the best omnichannel messaging platform for customer messaging?": 1. Intercom, 2. Zendesk, 3. Salesforce, 4. Freshdesk Omni, 5. Twilio - Searched Google, AI Overview "omnichannel messaging platforms": 1. Salesforce, 2. Zendesk - Searched Google, AI Overview "customer messaging software": 1. Zendesk, 2. Intercom, 3. Respond.io Not named in any answer: Kommo, Chatwoot, Trengo and Re:amaze. Brands are listed in the order each answer named them. The answers were collected in the United States on October 21, 2026. ## How has branded search demand for Freshdesk Omni changed worldwide over the last 12 months? - Across the 12 months ending September 2026, estimated monthly branded searches for Freshdesk Omni worldwide fell from 1.3K to 1K. - Across the 12 months ending September 2026, Freshdesk Omni’s share of searches among omnichannel messaging platforms worldwide held steady, from 0.09% to 0.08%. ## How did search popularity change for omnichannel messaging platforms worldwide in September 2026? - In September 2026, Zendesk gained share of searches among omnichannel messaging platforms worldwide, from 19.2% to 24.4%. - In September 2026, Chatwoot gained share of searches among omnichannel messaging platforms worldwide, from 4.8% to 6%. - In September 2026, Respond.io gained share of searches among omnichannel messaging platforms worldwide, from 6.8% to 7.8%. - In September 2026, Kommo gained share of searches among omnichannel messaging platforms worldwide, from 14.7% to 15.2%. - In September 2026, Twilio lost share of searches among omnichannel messaging platforms worldwide, from 52.5% to 44.5%. - Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Omnichannel messaging platforms | 1.3K | 0.09% | 10 | | Nov 2025 | Omnichannel messaging platforms | 1.3K | 0.11% | 10 | | Dec 2025 | Omnichannel messaging platforms | 1.3K | 0.13% | 10 | | Jan 2026 | Omnichannel messaging platforms | 1K | 0.08% | 10 | | Feb 2026 | Omnichannel messaging platforms | 1K | 0.08% | 10 | | Mar 2026 | Omnichannel messaging platforms | 1.3K | 0.09% | 10 | | Apr 2026 | Omnichannel messaging platforms | 1.3K | 0.1% | 10 | | May 2026 | Omnichannel messaging platforms | 1.3K | 0.09% | 10 | | Jun 2026 | Omnichannel messaging platforms | 1K | 0.07% | 10 | | Jul 2026 | Omnichannel messaging platforms | 1K | 0.08% | 10 | | Aug 2026 | Omnichannel messaging platforms | 1K | 0.08% | 10 | | Sep 2026 | Omnichannel messaging platforms | 1K | 0.08% | 10 | ## How are Freshdesk Omni’s branded searches counted? Brandwave collects information about searches that people make online using Freshdesk Omni’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading. - “freshdesk omni” ## Which omnichannel messaging platforms compete with Freshdesk Omni? - [Twilio](/demand/global-en/brands/twilio) - [Zendesk](/demand/global-en/brands/zendesk) - [Kommo](/demand/global-en/brands/kommo) - [Respond.io](/demand/global-en/brands/respond-io) - [Chatwoot](/demand/global-en/brands/chatwoot): Head-to-head: /demand/global-en/compare/chatwoot-vs-freshdesk-omni - [Trengo](/demand/global-en/brands/trengo): Head-to-head: /demand/global-en/compare/freshdesk-omni-vs-trengo - [Salesforce](/demand/global-en/brands/salesforce): Head-to-head: /demand/global-en/compare/freshdesk-omni-vs-salesforce - [Intercom](/demand/global-en/brands/intercom): Head-to-head: /demand/global-en/compare/freshdesk-omni-vs-intercom - [Re:amaze](/demand/global-en/brands/re-amaze): Head-to-head: /demand/global-en/compare/freshdesk-omni-vs-re-amaze ## Who owns Freshdesk Omni? Freshdesk Omni is owned by Freshworks. Brandwave also tracks Freshsales, Freshdesk and Freshservice, owned by the same company, worldwide. - [Freshworks](/demand/global-en/companies/freshworks): Owns 4 tracked brands. ## Methodology - [How is the Brand Demand Index measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Who owns Freshdesk Omni? Freshdesk Omni is owned by Freshworks. Brandwave also tracks Freshsales, Freshdesk and Freshservice, owned by the same company, worldwide. ## Cite this page Brandwave. "Freshdesk Omni: search popularity worldwide". https://gobrandwave.com/demand/global-en/brands/freshdesk-omni This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/freshdesk-omni. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.