--- title: "Crisp: search popularity and Share of Search worldwide" description: "Customer messaging, live chat, and support software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/crisp" publisher: "Brandwave" --- # Crisp: search popularity and Share of Search worldwide Customer messaging, live chat, and support software. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Crisp - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among customer support platforms**: 2.7% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Customer support platforms | 5 | 2.7% | 10.4K | | Live chat platforms | 3 | 11.2% | 10.4K | - [Customer support platforms](/demand/global-en/categories/customer-support-platforms) - [Live chat platforms](/demand/global-en/categories/live-chat-platforms) ## How has branded search demand for Crisp changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Crisp worldwide rose from 7.1K to 10.4K. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among customer support platforms worldwide increased from 1.2% to 2.7%. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among customer support platforms worldwide peaked at 2.7% in August 2026 and was lowest at 0.88% in January 2026. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide increased from 5.2% to 11.2%. - Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide peaked at 11.2% in August 2026 and was lowest at 3.6% in February 2026. - Across the 11 months ending August 2026, Crisp rose from 4th to 3rd among live chat platforms worldwide. ## How did search popularity change for customer support platforms worldwide in August 2026? - In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%. - In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%. - In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%. - Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026. - Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026. - Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026. ## How did search popularity change for live chat platforms worldwide in August 2026? - In August 2026, Crisp gained estimated Share of Search among live chat platforms worldwide, from 4.8% to 11.2%. - In August 2026, Tidio gained estimated Share of Search among live chat platforms worldwide, from 29.1% to 31.9%. - In August 2026, LiveChat gained estimated Share of Search among live chat platforms worldwide, from 4.1% to 5.2%. - In August 2026, tawk.to lost estimated Share of Search among live chat platforms worldwide, from 59.2% to 49.3%. - Estimated monthly branded searches for Olark worldwide fell 40.7% over 11 measured months, from 3.9K to 2.3K in August 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Customer support platforms | 7.1K | 1.2% | 5 | | Nov 2025 | Customer support platforms | 7.1K | 1.4% | 5 | | Dec 2025 | Customer support platforms | 5.8K | 1.2% | 5 | | Jan 2026 | Customer support platforms | 4.9K | 0.88% | 6 | | Feb 2026 | Customer support platforms | 4.1K | 0.89% | 6 | | Mar 2026 | Customer support platforms | 5K | 0.91% | 6 | | Apr 2026 | Customer support platforms | 5K | 1.2% | 6 | | May 2026 | Customer support platforms | 4.2K | 0.94% | 6 | | Jun 2026 | Customer support platforms | 10.5K | 2.3% | 5 | | Jul 2026 | Customer support platforms | 5K | 1.3% | 6 | | Aug 2026 | Customer support platforms | 10.4K | 2.7% | 5 | | Sep 2026 | Customer support platforms | — | — | — | | Oct 2025 | Live chat platforms | 7.1K | 5.2% | 4 | | Nov 2025 | Live chat platforms | 7.1K | 5.3% | 4 | | Dec 2025 | Live chat platforms | 5.8K | 4.8% | 3 | | Jan 2026 | Live chat platforms | 4.9K | 3.8% | 4 | | Feb 2026 | Live chat platforms | 4.1K | 3.6% | 4 | | Mar 2026 | Live chat platforms | 5K | 3.8% | 4 | | Apr 2026 | Live chat platforms | 5K | 4.7% | 3 | | May 2026 | Live chat platforms | 4.2K | 4.2% | 4 | | Jun 2026 | Live chat platforms | 10.5K | 8.4% | 3 | | Jul 2026 | Live chat platforms | 5K | 4.8% | 3 | | Aug 2026 | Live chat platforms | 10.4K | 11.2% | 3 | | Sep 2026 | Live chat platforms | — | — | — | ## How is Crisp measured? Brandwave collects information about searches that people make online using Crisp’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “crisp chat” - “crisp live chat” ## Which customer support platforms compete with Crisp? - [Zendesk](/demand/global-en/brands/zendesk) - [Freshdesk](/demand/global-en/brands/freshdesk): Head-to-head: /demand/global-en/compare/crisp-vs-freshdesk - [Tidio](/demand/global-en/brands/tidio): Head-to-head: /demand/global-en/compare/crisp-vs-tidio - [Help Scout](/demand/global-en/brands/help-scout): Head-to-head: /demand/global-en/compare/crisp-vs-help-scout - [Intercom](/demand/global-en/brands/intercom): Head-to-head: /demand/global-en/compare/crisp-vs-intercom - [Gorgias](/demand/global-en/brands/gorgias): Head-to-head: /demand/global-en/compare/crisp-vs-gorgias ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Cite this page Brandwave. "Crisp: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/crisp This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/crisp. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.