--- title: "Amazon Connect: search popularity and Share of Search worldwide" description: "Amazon Connect provides tools and services to manage customer calls and contact center operations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time." canonical: "https://gobrandwave.com/demand/global-en/brands/amazon-connect" publisher: "Brandwave" --- # Amazon Connect: search popularity and Share of Search worldwide Amazon Connect provides tools and services to manage customer calls and contact center operations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time. ## Key facts - **Brand**: Amazon Connect - **Owned by**: Amazon - **Market**: Global - **Measured month**: Aug 2026 - **Share of Search among cloud contact center platforms**: 9.7% ## Where the brand sits | Competitive set | Rank | Share of Search | Estimated monthly branded searches | | --- | --- | --- | --- | | Cloud contact center platforms | 3 | 9.7% | 22.6K | - [Cloud contact center platforms](/demand/global-en/categories/cloud-contact-center-platforms) ## How has branded search demand for Amazon Connect changed worldwide over the last 12 months? - Across the 11 months ending August 2026, estimated monthly branded searches for Amazon Connect worldwide fell from 33.9K to 22.6K. - Across the 11 months ending August 2026, Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide decreased from 11.8% to 9.7%. ## How did search popularity change for cloud contact center platforms worldwide in August 2026? - Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide has lost ground for 3 months in a row, from 11.6% to 9.7% in August 2026. - Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026. - Estimated monthly branded searches for Genesys worldwide fell 19% over 11 measured months, from 140K to 114K in August 2026. - Estimated monthly branded searches for Five9 worldwide fell 18.7% over 11 measured months, from 75.6K to 61.5K in August 2026. - Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026. ## Historical estimated branded-search demand | Month | Competitive set | Estimated monthly branded searches | Share of Search | Rank | | --- | --- | --- | --- | --- | | Oct 2025 | Cloud contact center platforms | 33.9K | 11.8% | 3 | | Nov 2025 | Cloud contact center platforms | 27.7K | 11.6% | 3 | | Dec 2025 | Cloud contact center platforms | 22.7K | 9.9% | 3 | | Jan 2026 | Cloud contact center platforms | 27.8K | 11.5% | 3 | | Feb 2026 | Cloud contact center platforms | 27.8K | 11.5% | 3 | | Mar 2026 | Cloud contact center platforms | 27.8K | 11.4% | 3 | | Apr 2026 | Cloud contact center platforms | 27.8K | 11.4% | 3 | | May 2026 | Cloud contact center platforms | 27.8K | 11.6% | 3 | | Jun 2026 | Cloud contact center platforms | 27.6K | 11.5% | 3 | | Jul 2026 | Cloud contact center platforms | 22.7K | 9.7% | 3 | | Aug 2026 | Cloud contact center platforms | 22.6K | 9.7% | 3 | | Sep 2026 | Cloud contact center platforms | — | — | — | ## How is Amazon Connect measured? Brandwave collects information about searches that people make online using Amazon Connect’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading. - “amazon connect” - “amazon connect ai” - “amazon connect app” - “amazon connect contact center” - “amazon connect platform” - “amazonconnect” ## Which cloud contact center platforms compete with Amazon Connect? - [Genesys](/demand/global-en/brands/genesys): Head-to-head: /demand/global-en/compare/amazon-connect-vs-genesys - [Five9](/demand/global-en/brands/five9): Head-to-head: /demand/global-en/compare/amazon-connect-vs-five9 - [Talkdesk](/demand/global-en/brands/talkdesk): Head-to-head: /demand/global-en/compare/amazon-connect-vs-talkdesk - [NICE CXone](/demand/global-en/brands/nice-cxone): Head-to-head: /demand/global-en/compare/amazon-connect-vs-nice-cxone ## Who owns Amazon Connect? Amazon Connect is owned by Amazon. Brandwave also tracks Amazon Web Services, eero and Ring, owned by the same company, worldwide. - [Amazon](/demand/global-en/companies/amazon): Owns 14 tracked brands. ## Methodology - [How is branded search demand measured?](/demand/methodology): Where the figures come from, what they compare, and how they may be reused. ## Frequently asked questions ### Who owns Amazon Connect? Amazon Connect is owned by Amazon. Brandwave also tracks Amazon Web Services, eero and Ring, owned by the same company, worldwide. ## Cite this page Brandwave. "Amazon Connect: search popularity and Share of Search worldwide". https://gobrandwave.com/demand/global-en/brands/amazon-connect This page is also available as HTML at https://gobrandwave.com/demand/global-en/brands/amazon-connect. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.